Job Description
About the Role
The Technical Service Manager will lead technical support, customer service, commissioning, and repair operations for our organisation. This role requires strong technical expertise and leadership skills to ensure high-quality service delivery and meet business objectives.
Key Responsibilities
- Leading technical support, customer service, commissioning, and repair operations
- Ensuring SLA compliance, fast response times, and high service quality
- Overseeing 24/7 standby support and defining operational response standards
- Managing quality control processes across manufacturing, testing, and field operations
- Driving fault analysis and ensuring continuous feedback to engineering/R&D
- Overseeing network commissioning, maintenance, and performance monitoring
- Managing repair workflows with a target 3-day turnaround time
- Implementing and improving departmental systems, policies, and procedures
- Ensuring accurate stock control, reporting, and risk management
- Leading training, skills development, and customer training programmes
- Managing reporting functions including weekly and EXCO-level reports
- Leading recruitment, performance management, and team development
Requirements
- Strong technical background in electronic systems and/or network infrastructure
- Experience in Alarm systems will be at an advantage
- Proven experience in technical service management or senior operational leadership
- Experience in quality control, fault analysis, and process improvement
- Strong understanding of service operations and SLA-driven environments
Qualifications
- Formal education/certifications not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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