Job Description
About the Role
We are seeking an experienced Guest Relations Officer / Guest Group Representative to join our team at a Lodge in the Bela Bela region. As the primary point of contact for groups, you will be responsible for ensuring a seamless and memorable experience for our guests.
Key Responsibilities
- Meet and greet groups at the designated airport (OR Tambo/Lanseria) and manage the “Welcome” experience during the transfer.
- Conduct a professional briefing during the journey or upon arrival regarding lodge rules, safety, and the scheduled program.
- Coordinate with the Front Office to ensure all room keys, welcome drinks, and registration documents are pre-prepared for a “express check-in.”
- Act as the primary, 24/7 point of contact for the Group Leader/Tour Guide, facilitating specific group requirements such as private boma dinners, dedicated game drive vehicles, or conference room setups.
- Ensure all meal times and activity departures (game drives/bush walks) are strictly adhered to by the group.
- Monitor all group touchpoints (dining, rooms, activities) to ensure the Lodge’s 4-star standards are met.
- Handle immediate complaints or special requests (e.g., dietary requirements, birthday surprises) to ensure service recovery happens on the spot.
- Verify group rooming lists and cross-check them against actual arrivals.
- Oversee the group’s “extras” billing (bar accounts, spa treatments) to ensure a smooth, dispute-free check-out process.
Requirements
- Experience: Minimum 2–3 years in a Guest Relations (GRO) or Front Office role, specifically within a 4 or 5-star lodge or hotel environment.
- Education: Grade 12 (Matric) is essential; a Diploma in Hospitality or Tourism Management is highly preferred.
- Driver’s License: Valid South African Driver’s License with a Professional Driving Permit (PrDP) is mandatory for guest transfers.
- Communication: Exceptional verbal and written English skills. Ability to speak a second local or international language is a major advantage.
Qualifications
- Formal education/certifications not specified in the original job description, therefore skipped.
Salary & Benefits
No information provided regarding salary or benefits, therefore skipped.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in ZA
In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.
Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.
Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.
Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.
For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
[quick_job_alert]
[jobseeker_tips]
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
[sa_latest_jobs count=”6″ columns=”2″]
Browse Employers
Job Alerts