iLembe: Host / Duty Manager – Luxury 5 Star Hotel – Ballito | Lb posted by Kendrick Recruitment

April 13, 2026 Jobs in iLembe

Kendrick Recruitment

KwaZulu-Natal

Catering / hospitality

Job Description

About the Role

Kendrick Recruitment is seeking an experienced and professional Host / Duty Manager to deliver an exceptional guest experience at a luxury 5-star hotel in Ballito. This highly guest-facing, hands-on role is ideal for a hospitality professional with a passion for service excellence, operational oversight, and team leadership.

Key Responsibilities

• Take ownership of the in-house guest experience during shift

• Welcome and engage with guests professionally and personally

• Anticipate guest needs and respond proactively

• Manage special requests, occasions, and guest preferences

• Handle guest concerns and service recovery calmly and effectively

• Maintain a strong, consistent hosting presence across all guest areas

• Oversee daily operations across Front Office, F&B, Housekeeping, and Spa during shift

• Ensure smooth service flow during key periods (arrivals, meals, evenings)

• Support and guide team members on the floor

• Step in operationally where required to maintain service levels

• Coordinate effectively with all departments

• Uphold hotel standards at all times

• Monitor presentation of rooms, public areas, and dining spaces

• Maintain correct ambiance across the property (lighting, music, cleanliness, set-up)

• Conduct regular checks throughout the shift

• Lead by example through professionalism and attention to detail

• Support and guide junior team members

• Assist in training and developing staff on the floor

• Ensure clear communication between departments during shift

• Assist with front office systems and POS where required

• Support daily reporting and handovers

• Complete end-of-day procedures and night audit when scheduled

• Maintain accurate records of guest preferences and feedback

• Ensure safe, clean, and hygienic working practices

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• Adhere to company policies and operational procedures

• Prioritize guest and staff safety

Requirements

Previous experience in a guest-facing hospitality role
Experience in a luxury or boutique hotel environment preferred
Basic understanding of hotel operations across departments
Familiarity with systems such as Opera Cloud and Micros advantageous

Qualifications

No formal education/certifications mentioned.

Salary & Benefits

Salary: R11,000 per month (Live-out, Market Related)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in KwaZulu-Natal

The catering and hospitality industry in KwaZulu-Natal is generally a vibrant sector, with many businesses operating in the region, often driven by tourism and local demand for food and beverage services. Typically, this industry is characterized by seasonal fluctuations, with peak periods during holidays and events, which can impact job availability and stability.

In terms of salary expectations, catering and hospitality roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide a precise range, salaries for entry-level positions in this field are often generally between R15 000 and R25 000 per annum, with more senior or specialized roles commanding salaries ranging from R30 000 to R60 000 per annum or more. However, these figures are only a rough guide, and actual salaries may differ depending on individual circumstances.

Common skills for success in catering and hospitality roles include strong communication and interpersonal skills, attention to detail, ability to work well under pressure, and basic knowledge of food safety and sanitation procedures. Additionally, many employers place a high value on teamwork, adaptability, and the ability to multitask. Other useful skills may include proficiency in POS systems, inventory management, or social media marketing.

The catering and hospitality industry is diverse, with various sectors employing these roles, including financial services sector events, technology industry conferences, manufacturing sector functions, and tourism-related establishments. Many businesses in these industries also require staff for evening and weekend shifts, as well as flexibility to work on short notice.

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For those looking to progress their careers in this field, opportunities exist for advancement to management or supervisory roles within existing companies, or even to start one’s own catering or hospitality business. Many organizations also provide training and development programs to enhance skills and knowledge, which can be beneficial for career progression.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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