Bedford: Retail Supervisor – Bedford

About the Role

The Retail Supervisor will play a pivotal role in driving sales performance, customer satisfaction, and store operations at our Bedford store. This position requires a seasoned retail professional with strong leadership skills to oversee daily store functions, provide exceptional customer service, and foster a positive team environment.

Key Responsibilities

• Supervise and guide team members during shifts to ensure exceptional customer service and sales performance.
• Support daily store functions including opening/closing, cash-ups, stock control, and visual merchandising.
• Handle customer queries and escalate issues where needed.
• Assist with team coaching, shift planning, and performance feedback.
• Ensure store standards, health & safety, and company policies are maintained.
• Monitor and report on sales performance and staff productivity.

Requirements

Minimum 12 years experience in a retail environment, with some supervisory or team-leading experience. Strong communication and interpersonal skills. High level of reliability, initiative, and attention to detail. Ability to lead by example and work well under pressure.

Qualifications

Matric essential; a relevant retail or business qualification is an advantage.