Sandton: Front Office Manager – Johannesburg 5* Hotel posted by HotelJobs

March 9, 2026 Jobs in Gauteng

Job Description

About the Role

The Front Office Manager at our 5-star hotel in Sandton is a critical role that requires exceptional leadership and operational expertise to drive guest satisfaction and revenue growth. As the head of the Front Office department, you will be responsible for managing daily operations, supervising staff, and ensuring compliance with established policies and procedures.

Key Responsibilities

Manage the daily operations of the Front Office department.
Ensure compliance with established Front Office policies and procedures.
Supervise front office activities including guest check-ins, check-outs, cash handling, and room allocations.
Monitor guest accounts, billing accuracy, and credit control.
Handle guest complaints and resolve operational issues efficiently.
Prepare and manage financial reports related to Front Office operations.
Oversee rental collections and rental pool distributions.
Ensure accurate charges to guest accounts and timely reconciliation of transactions.
Manage daily cash-ups and financial reporting.
Perform all reservations functions including space banking, rental bookings, and Flexi bookings.
Liaise with owners and club personnel regarding reservations and related queries.
Ensure accurate booking management and reporting.
Supervise; train, and support all Front Office staff.
Conduct on-the-job training and development for junior team members.
Provide training and support for night audit functions.
Schedule staff shifts and manage departmental timetables.
Act as the key liaison between Front Office, Reservations, Housekeeping, and Maintenance departments to ensure smooth operations.

Requirements

Minimum Grade 12 (Matric)
A recognized 3-year tertiary qualification in Hospitality Management or Front Office Operations
Minimum 3 years Front Office Management experience in a 5-star property

Qualifications

No qualifications mentioned in the original job description.

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How to Apply

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About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

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Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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