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Ehlanzeni: Guest Experience Manager

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Job Description

About the Role

As a Guest Experience Manager at our esteemed lodge, you will be responsible for crafting an unforgettable journey for our discerning guests. Your role will involve ensuring that every guest feels seen, anticipated, and cared for, while also maintaining the integrity and execution of the end-to-end guest journey. You will design and protect key guest rituals, moments, and transitions, and partner with various departments to ensure seamless experience delivery.

Key Responsibilities

  • Maintain a visible, engaged presence in guest areas
  • Conduct daily experience walkabouts and informal quality checks
  • Observe guest behaviour and emotional cues to proactively adjust service
  • Partner with Support Office, Marketing, Front Office, Hosts, F&B, Wellness, Fitness, Guides, Housekeeping and Activity Partners to ensure seamless experience delivery
  • Lead, coach, and inspire guest-facing teams to deliver intuitive, emotionally intelligent service
  • Facilitate experience-focused training and coaching sessions
  • Identify and develop future talent within guest-facing teams
  • Reinforce accountability while nurturing confidence and pride in service

Requirements

  • Grade 12
  • Formal hospitality qualification
  • At least 58 years of experience in luxury hospitality or lodge/hotel environments
  • Proven experience in guest relations or guest experience leadership/management
  • High emotional intelligence and strong interpersonal presence
  • Comfortable leading through influence rather than hierarchy
  • Exceptional written and verbal communication skills

Qualifications

  • No qualifications mentioned.

Salary & Benefits

  • No salary information provided.

Note: The original job description did not provide specific salary information, so I have skipped this section entirely.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Mpumalanga

Catering and hospitality positions are a vital part of the South African job market, particularly in provinces like Mpumalanga where tourism is a significant contributor to the local economy. Typically, these roles involve providing excellent customer service, managing food and beverage operations, and maintaining high standards of hygiene and safety. Generally, the demand for skilled catering and hospitality professionals is consistent across various sectors.

The salary range for catering and hospitality positions in Mpumalanga can vary greatly depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may fall within a salary bracket of R20 000 to R35 000 per annum, while more senior positions can command salaries ranging from R50 000 to R100 000 or more. However, it’s essential to note that these are broad estimates and actual salaries may vary significantly depending on individual circumstances.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to multitask, and a strong work ethic. Generally, employers also look for candidates with experience in food preparation, inventory management, and customer service. In some cases, certifications such as food safety or wine appreciation may be beneficial. Industry sectors that commonly employ catering and hospitality professionals include the tourism industry, events management, and corporate hospitality.

In terms of career development, opportunities abound for those willing to invest time and effort into their professional growth. Typically, entry-level positions can serve as a springboard to more senior roles within the same organisation, or to new opportunities in related fields such as event management or hotel administration. With experience and additional training, professionals in this field may also pursue management positions or start their own businesses.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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