Komatipoort: General Manager

About the Role

The General Manager position is a critical role in managing the day-to-day operations of a residential estate or sectional title community, ensuring compliance with governing documents and relevant laws. The successful candidate will be responsible for implementing Board decisions, policies, and strategic objectives, while maintaining high integrity and professionalism.

Key Responsibilities

• Act as primary liaison between the HOA Board and all stakeholders.
• Implement Board decisions, policies, and strategic objectives.
• Prepare Board meeting packs, reports, budgets, and recommendations.
• Ensure compliance with governing documents and relevant laws.
• Prepare annual budgets (operational and capital).
• Manage billing, levy collections, and debtor control.
• Monitor monthly financial reports, cash flow, and expense tracking.
• Oversee procurement, contract negotiations, and cost management.
• Ensure compliance with audit and statutory financial requirements.
• Oversee maintenance of all common property, buildings, infrastructure, and equipment.
• Manage preventative maintenance schedules and contractor performance.
• Conduct routine estate inspections and ensure timely resolution of issues.
• Ensure compliance with maintenance standards and service level agreements.
• Oversee security service providers and ensure proper enforcement of access control.
• Maintain emergency and disaster response plans.
• Identify risks and implement mitigation measures.
• Ensure compliance with health and safety requirements.
• Manage on-site employees (administrative, maintenance, grounds, or others).
• Conduct performance reviews, training, and workforce planning.
• Manage service providers (security, landscaping, cleaning, maintenance).
• Ensure service contracts are monitored and reviewed for effectiveness.
• Serve as the main point of contact for residents.
• Resolve complaints, disputes, and rule infringements professionally.
• Issue newsletters, notices, rule updates, and community communication.
• Support community events and foster positive resident engagement.
• Enforce HOA rules consistently and fairly.
• Oversee architectural guideline compliance and building approval processes.
• Maintain accurate records: plans, approvals, correspondence, minutes.
• Ensure insurance policies are adequate and claims are processed correctly.
• Maintain accurate HOA documentation, databases, and electronic systems.
• Prepare monthly operational and financial reports for the Board.
• Oversee document retention and compliance with POPIA (if applicable).

Requirements

• Diploma or Degree in Property Management, Business Administration, Facilities Management, or a related field.
• 5 years experience in property, estate, hospitality, facilities, community, or HOA management.
• Working knowledge of financial processes, budgeting, and reporting.
• Strong understanding of community scheme governance, compliance, and CSOS.

Qualifications

• Certification from a recognised property or estate management body.