Menu Close

Western Cape: Customer service support agent posted by Callforce Direct

Advertisement



Job Description

About the Role

We are seeking experienced BPO professionals to join our team at Callforce Direct, supporting one of our network providers’ online reputation across social media and digital channels.

Key Responsibilities

  • Manage conversations across Facebook, Twitter/X, Instagram & app reviews
  • De-escalate complaints and protect brand reputation
  • Redirect queries, tag issues, and collaborate with back-office teams
  • Respond within SLA, ensuring accuracy, professionalism & customer satisfaction

Requirements

  • Excellent written communication (spelling & grammar)
  • Ability to multitask across multiple platforms
  • Experience with CRM/social tools (Sprinklr, Freshdesk, Salesforce)
  • Strong problem-solving skills & attention to detail
  • Calm, empathetic, professional under pressure

Qualifications

  • Formal education/certifications not specified in the original job description. Skipping this entire section.

Salary & Benefits

  • Competitive salary mentioned in the original job description. No additional information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in South Africa

The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.

In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.

View Job  Cape Town: Architect posted by Hire Resolve

Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.

The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.

For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement


View Job  Century City: Accountant & HR Payroll Administrator posted by West Coast Personnel


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Western Cape, South Africa


Job Seeker Tip

Create a professional email address for job hunting - avoid nicknames or casual addresses.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Germiston: Finance Clerk posted by Hire Resolve

Jobs in East Rand April 9, 2026
Accounting Hire Resolve Other Finance

An exciting opportunity has arisen for a detail-focused and motivated Finance Clerk to join a well-established engineering and technology organisation.…

View Job

Pretoria: Financial Administrator Coordinator posted by Hire Resolve

Jobs in Gauteng April 9, 2026
Accounting Hire Resolve Other Finance

A prominent construction firm specializing in large-scale infrastructure projects is seeking an adept Finance/Admin Coordinator to manage financial...

View Job  South Africa: Intermediate Software Engineer posted by BeingIT®
View Job

Centurion: Senior Retail Manager posted by Hire Resolve

Jobs in Centurion April 9, 2026
Hire Resolve Marketing Other Sales

A leading automotive retail group is seeking an experienced Senior Retail Manager with strong expertise in managing large-scale retail or…

View Job

Eastern Cape: Senior Cloud and Identity Specialist posted by Hire Resolve

Jobs in Eastern Cape April 9, 2026
Computer Hire Resolve Other IT

A company based in Port Elizabeth who provides international freight forwarding and logistics services, including air, ocean, road, and rail…

View Job

Somerset West: AR/AP Specialist posted by Hire Resolve

Jobs in Somerset West April 9, 2026
Accounting Hire Resolve Other Finance

Are you a detail-oriented finance professional with a passion for numbers, accuracy, and efficiency? Hire Resolves client, an innovative organisation…

View Job

Cape Town: Junior IT Support Technician posted by Hire Resolve

Jobs in Cape Peninsula April 9, 2026
Computer Hire Resolve Other IT

A diversified financial services group that provides a range of products and advice for wealth management, risk, and investments, is…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area