Job Description
- Provide general administrative support to the Technical Department;
- Assisting colleagues with administrative tasks and performing all administrative duties;
- Scanning, uploading and filing documents;
- Sorting and distributing mail;
- Answering, forwarding and screening phone calls;
- Coordinate and manage the ticketing process within the Technical Department;
- Act as liaison between customers and the Technical Department;
- Track progress and provide continuous feedback to customers;
- Provide excellent customer service when dealing with customers and suppliers;
- Attend to traveling and accommodation bookings and processes;
- Be an active member of the technical team;
- Respect the need for confidentiality, when processing personal/customer data;
- Support company-wide initiatives to improve service levels to customers;
- Utilises continuous improvement mindset and assists in identifying opportunities to improve processes.
REQUIREMENTS:
- Matric with at least 2 years’ administrative experience including data handling and client service skills.
- Computer literate, with added experience preferably on a CRM/ERP system.
- Attention to detail, friendly and helpful.
- Experience in a technical/engineering environment or in a warehouse highly advantageous.
SALARY
The proposed salary for the role is R12k – R15k per annum. The offer will be market related in line with your qualifications, skills, and experience.
Please apply online in the link provided. Unfortunately, we do not consider CVs on Whatsapp or email.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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