Job Description
About the Role
The Floor Manager is a key leadership position responsible for overseeing the daily front-of-house operations, ensuring excellent customer service, smooth workflow, and adherence to brand standards in a fast-paced environment.
Key Responsibilities
- Ensure all guests receive exceptional service at all times.
- Greet and engage with customers, addressing concerns and resolving issues promptly.
- Monitor the dining area to ensure cleanliness, comfort, and proper presentation.
- Maintain high levels of customer satisfaction by responding to feedback and identifying areas for improvement.
- Supervise waitstaff, hosts, cashiers, and other FOH employees.
- Assist with recruiting, onboarding, and training new FOH team members.
- Prepare daily staff schedules and ensure adequate coverage for peak hours.
- Conduct performance evaluations and provide coaching for improvement.
- Oversee the readiness of the dining area, ensuring proper table setup and cleanliness.
- Coordinate communication between front-of-house and kitchen teams.
- Ensure compliance with food safety, hygiene, and quality standards.
- Support the Restaurant Manager with inventory checks and operational tasks.
- Manage opening and closing procedures.
- Monitor daily sales performance and ensure accurate cash handling.
- Prepare shift reports and communicate key updates to management.
- Assist in controlling operational costs such as waste, breakage, and labor.
- Enforce health, safety, and sanitation standards for staff and guests.
- Conduct regular inspections and ensure corrective actions are completed.
- Ensure compliance with company policies and local regulations.
Requirements
- Diploma or degree in Hospitality, Business, or related field preferred.
- Minimum 23 years of experience in a supervisory role within the restaurant or hospitality industry.
- Strong communication, leadership, and problem-solving skills.
- Ability to manage high-pressure, fast-paced environments.
- Knowledge of POS systems and basic administrative procedures.
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Relocation costs will be covered.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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