Hoedspruit: Assistant Lodge Manager posted by Bright Placements (PTY) Ltd

About the Role

We are seeking an experienced and passionate Assistant Lodge Manager to join our team at Bright Placements (PTY) Ltd in Hoedspruit, Limpopo. The ideal candidate will be responsible for managing various teams within the lodge, ensuring exceptional guest experiences, and maintaining high standards of service and maintenance.

Key Responsibilities

• Act as Acting Lodge Manager in the absence of the Lodge Manager
• Manage the Front of House team, including:
• Inspiring, stimulating, and leading the FOH team
• Maintaining the Pan FOH system
• Day Sheets / Rooming List / Arrival Report
• Reception, Curio Shop, and Switch Board
• Banking, Invoices, and Gratuities
• Welcome & Good Bye
• Site Inspections – Show Time
• Guest Feedback – Centricity Feedback system
• Manage the Housekeeping team, including:
• Inspiring, stimulating, and leading the Housekeeping team
• Maintaining housekeeping standards within the Lodge
• Spot check of rooms & turndowns
• Staff Uniform Control
• Manage the Lodge Maintenance team, including:
• Inspiring, stimulating, and leading the Lodge Maintenance team
• Controlling and supervising the Lodge Maintenance teams
• Working closely with the Kapama Game Reserve Maintenance Manager
• Preventative maintenance service schedules
• Staff Accommodation
• Implement Health & Safety measures, including:
• Working closely with the Reserve Security Manager on Health & Safety management of the Lodge
• Head up the Lodge Health & Safety committee
• Risk assessments for the Lodge
• Firefighting equipment / drill
• Providing a safe working environment for all staff
• Manage Finance and Budgeting, including:
• Compiling monthly reports
• Participating in the budget process and managing budget lines
• Budget expenditure & control
• Monthly finance meeting
• Oversee Human Resources, including:
• Staff development and training
• Staff management
• Staff welfare & staff morale
• Inspiring, stimulating, and leading the Kapama team and maintaining discipline
• Managing leave cycles and training files
• Develop knowledge of food & beverage, hosting of guests, guest delight, and bush banqueting
• Assist Head Ranger / Snr Ranger team with Vehicle Inspections
• Go on Safari to ensure that we deliver on our safari experience

Requirements

• Strong leadership and mentoring skills
• Excellent communication and interpersonal skills (listening skills, verbal communication)
• Positive attitude, Self-motivated, Confident
• Sense of humour
• Sense of adventure
• Strong people skills
• Structured manager with experience of leading diverse teams
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience

Qualifications

• Minimum 5 years Management experience in a 5-star boutique operation or Big 5 reserve within a similar lodge environment
• Hospitality management qualification
• Strong Operational and Financial experience
• High Emotional Intelligence
• Hospitality and service training experience
• Room Division Experience
• Practical with some experience in maintenance

Salary & Benefits

• Monthly package – negotiable depending on experience and qualifications
• Live-in position with meals on duty
• Pension fund
• Staff Lodge nights
• Work cycle – 21 days – 7 days off
• Annual leave – 15 days