Job Description
About the Role
We are seeking an experienced and passionate Assistant Lodge Manager to join our team at Bright Placements (PTY) Ltd in Hoedspruit, Limpopo. The ideal candidate will be responsible for managing various teams within the lodge, ensuring exceptional guest experiences, and maintaining high standards of service and maintenance.
Key Responsibilities
- Act as Acting Lodge Manager in the absence of the Lodge Manager
- Manage the Front of House team, including:
- Inspiring, stimulating, and leading the FOH team
- Maintaining the Pan FOH system
- Day Sheets / Rooming List / Arrival Report
- Reception, Curio Shop, and Switch Board
- Banking, Invoices, and Gratuities
- Welcome & Good Bye
- Site Inspections – Show Time
- Guest Feedback – Centricity Feedback system
- Manage the Housekeeping team, including:
- Inspiring, stimulating, and leading the Housekeeping team
- Maintaining housekeeping standards within the Lodge
- Spot check of rooms & turndowns
- Staff Uniform Control
- Manage the Lodge Maintenance team, including:
- Inspiring, stimulating, and leading the Lodge Maintenance team
- Controlling and supervising the Lodge Maintenance teams
- Working closely with the Kapama Game Reserve Maintenance Manager
- Preventative maintenance service schedules
- Staff Accommodation
- Implement Health & Safety measures, including:
- Working closely with the Reserve Security Manager on Health & Safety management of the Lodge
- Head up the Lodge Health & Safety committee
- Risk assessments for the Lodge
- Firefighting equipment / drill
- Providing a safe working environment for all staff
- Manage Finance and Budgeting, including:
- Compiling monthly reports
- Participating in the budget process and managing budget lines
- Budget expenditure & control
- Monthly finance meeting
- Oversee Human Resources, including:
- Staff development and training
- Staff management
- Staff welfare & staff morale
- Inspiring, stimulating, and leading the Kapama team and maintaining discipline
- Managing leave cycles and training files
- Develop knowledge of food & beverage, hosting of guests, guest delight, and bush banqueting
- Assist Head Ranger / Snr Ranger team with Vehicle Inspections
- Go on Safari to ensure that we deliver on our safari experience
Requirements
- Strong leadership and mentoring skills
- Excellent communication and interpersonal skills (listening skills, verbal communication)
- Positive attitude, Self-motivated, Confident
- Sense of humour
- Sense of adventure
- Strong people skills
- Structured manager with experience of leading diverse teams
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience
Qualifications
- Minimum 5 years Management experience in a 5-star boutique operation or Big 5 reserve within a similar lodge environment
- Hospitality management qualification
- Strong Operational and Financial experience
- High Emotional Intelligence
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
Salary & Benefits
- Monthly package – negotiable depending on experience and qualifications
- Live-in position with meals on duty
- Pension fund
- Staff Lodge nights
- Work cycle – 21 days – 7 days off
- Annual leave – 15 days
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Limpopo
Limpopo, a province located in the north-eastern part of South Africa, offers various opportunities in the tourism and hospitality industries. Generally, these sectors provide employment options for those looking to work with tourists, local communities, and the environment. The job market trends in Limpopo are often influenced by the growth of international tourism and the development of local attractions.
Typically, salaries in the tourism and hospitality sector in Limpopo can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions tend to offer lower salary ranges, while senior roles or those in large organizations may command higher compensation. For example, a receptionist at a smaller hotel might earn between R20 000 and R40 000 per annum, while a manager at a larger resort could potentially earn up to R80 000 or more. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly depending on individual circumstances.
Common skills required for roles in the tourism and hospitality industry in Limpopo include language proficiency (typically English and/or Afrikaans), excellent communication and interpersonal skills, and a strong customer service background. Other essential skills may include knowledge of local customs, cultural sensitivity, and experience working with technology, such as hotel management systems or online booking platforms. Technical skills like basic computer literacy, data entry, and software proficiency are also valuable in this field.
The tourism and hospitality industries in Limpopo often employ staff from various sectors, including financial services, education, and community development. These industries frequently require professionals to work with tourists, manage accommodations, and provide customer service. Career progression opportunities in these fields typically involve gaining experience, obtaining relevant certifications or qualifications, and taking on leadership roles within organizations.
For those looking to advance their careers in the tourism and hospitality industry in Limpopo, developing strong communication and interpersonal skills, as well as staying up-to-date with industry trends and developments, are essential. Building a professional network, seeking out training and development opportunities, and pursuing higher education or vocational qualifications can also help individuals progress in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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