Bedford Gardens: Front Line Medical Receptionist

About the Role

Join our dynamic team at Diagnostic Radiological Services Inc. as a Front Line Medical Receptionist where you can make a real impact in patient care. We are looking for passionate and skilled professionals to join our fast-paced, supportive environment that values teamwork and compassion.

Key Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations
• Process payments for all private patients, walk-in or in-hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement

Requirements

• Grade 12 Intermediate Word
• Excel
• Outlook
• 2 – 3 years experience in a professional high-pressure environment
• Knowledge of medical aid and PMB rules will be beneficial
• Knowledge of the POPI Act regulations for healthcare will be beneficial
• Own reliable transport, non-negotiable

Salary & Benefits

Competitive salary package and benefits