Job Description
About the Role
Phoenix Recruitment is seeking a highly skilled German Groups & Group Series Specialist to join our team in Bryanston. As a key member of our destination management company, you will be responsible for designing, quoting, and booking journeys to Southern Africa, while exceeding customer expectations and meeting deadlines. You will also be required to retain relationships with clients to achieve set sales targets.
Key Responsibilities
- Quoting & Reservations: Assess client needs in terms of special interests, special needs, and affordability / budget.
- Acknowledge receipt of written requests received from agents.
- Respond to written requests and provide written confirmations.
- Ensure all client files are filed according to company standards and are up to date.
- Load PCM’s for all series.
- Load reservations on Tourplan.
- Ensure confirmation of services with suppliers.
- Manage documentation of all Reservations:
- Itinerary planning and layout
- Compile Guide packs for Tour guides
- Vouchers
- Rooming lists
- Handle client complaints on spot together with the tour guide.
- Manage MOD phone and queries as required.
- Stay in constant communication with agents with regards to status of utilization of series, payment requirements, deadlines, and conditions of reservations.
- Create client specific proposals in German.
- Create and understand client specific costings for different groups.
- Constant liaison with tour guides while on tour.
- Regular liaison with the guide academy regarding tour guide bookings.
- Client Care:
- Maintain contact with tour guides throughout tour.
- Manage client complaints and emergencies.
- Maintain contact with agents.
- Obtain feedback from agent following client departure.
- Summarize and analyse feedback forms.
- Administration:
- Fully understanding and follow-through of all divisional procedures and policies.
- Submit timeous reports as requested and adhere to deadlines.
- Maintain complete confidentiality with all company intellectual capital.
- Ensure that e-filing is done accurately in the team.
- Client Relationships:
- Ensure client expectations are met and the highest delivery of service is driven through the business.
- Ensure clients are offered the best available price and product.
- Continually look at creative ideas and review products which are offered to clients.
- Build and retain relationships with clients.
- Establish and maintain good relationships with all staff.
- Ensure effective communication with clients at all times.
- Supplier Relationships:
- Commitment to and building relationships with preferred partners.
- Ensure that the best rates are always negotiated and secured.
- Understanding supplier products.
- Establishing best product.
- Personal development on destinations and products.
- Actively source new products and creative ideas.
- Team Work:
- Build and maintain good relationships within the team.
- Coaching, motivating, developing, mentoring, and managing the team.
- Manage expenses and training needs.
- Effectively communicate and implement and/or adjust best practice policies and procedures.
- Build relationships and support within the team.
- Assist in areas of expertise.
- Flexibility to assist colleagues out of normal office hours, when and if required.
Requirements
- Matric / Grade 12
- Fluency in written and spoken German
- Travel & Tourism qualification would be preferable
Qualifications
- None mentioned
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in North Johannesburg
In North Johannesburg, the sales industry is generally thriving, with many multinationals and local businesses alike seeking skilled professionals to drive revenue growth and customer engagement. Typically, sales roles in this region require individuals who are well-versed in building relationships, identifying business opportunities, and closing deals. As a result, sales professionals in North Johannesburg can expect a dynamic and fast-paced work environment.
Salary ranges for sales positions in North Johannesburg are broad and can vary significantly based on factors such as experience, company size, and industry sector. Generally, salaries for entry-level sales roles typically start within the R200 000 – R300 000 per annum range, while senior sales positions can command higher figures, often between R400 000 to R600 000 per annum or more, depending on individual performance and market conditions. However, it’s essential to note that these are general estimates and actual salaries may vary widely.
Common skills required for a successful sales career in North Johannesburg include excellent communication and interpersonal skills, the ability to work under pressure, and a solid understanding of business principles. Other essential skills include product knowledge, negotiation techniques, and a strong network of contacts within the industry. Typically, sales professionals also require a high level of adaptability and resilience, as well as the ability to build rapport with diverse customer bases.
The financial services sector, technology industry, manufacturing sector, and other businesses are among the common industries that employ sales roles in North Johannesburg. These sectors often require sales professionals who can effectively communicate complex product benefits and demonstrate expertise in their field.
For those interested in pursuing a career in sales, there are various opportunities for development and growth. Typically, senior sales positions offer leadership roles, training programs, and mentorship opportunities to help individuals advance their careers. Additionally, many companies provide ongoing support and resources to help sales professionals build their skills and stay up-to-date with industry trends.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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