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Bryanston: Tourplan Systems Support Specialist posted by Craven Cottage CC

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Job Description

About the Role

We are seeking a highly skilled Tourplan Systems Support Specialist to join our team in Bryanston. As a key member of our data team, you will be responsible for ensuring the integrity of our systems and providing exceptional support to our content loading teams.

Key Responsibilities

  • Ensure the data team adheres to the required structures of Tourplan, Extranet, and B2B.
  • Tourplan Database System Audit maintenance
  • Review/analyse rate-loading errors and provide recommendations to management and team on a weekly basis
  • Maintain and consistently review all supporting documentation for product loading and training
  • Assist DTU’ing rates and policies for Botswana Tourplan NX when necessary
  • Ensure Tourplan NX content is loaded according to pre-defined global standards.
  • Assist in checking rates and policies (Tourplan NX and B2B) during peak seasons.
  • Manage Extranet loading and ensure content is loaded according to pre-defined global standards.
  • Loading of Scheduled tours rates
  • Oversee and assist with Systems rate queries from brands/business units (Tourplan NX & B2B) via ticketing system
  • Facilitate rate imports
  • Establish the process of implementing AI Agents to improve departmental work processes i.e. Contract Comparison, rate checking

Requirements

  • Matric (Grade 12)
  • A Travel/Tourism qualification
  • Rates and contracting understanding STO vs BAR rates, allocations vs freesell, seasons, specials, overrides, etc.
  • Product knowledge, awareness of how tours, itineraries, transfers and accommodations are packaged
  • Tourplan NX / Tourplan TB proficiency
  • Database knowledge, understanding how data is structured and flows through the system
  • Understanding of systems integration and channel managers
  • Excel and reporting tools, strong Excel (pivot tables, formulas, lookups) and exposure to BI tools, to audit and analyse data
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Qualifications

None mentioned.

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail Management Jobs in Gauteng

In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.

Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.

Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.

Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.

Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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