Cape Town City Centre: Document and plain language analyst

About the Role

The Document and Plain Language Analyst role is a critical component of our operations, responsible for ensuring the quality and consistency of client-facing and operational documentation across the LISP platform. This is an office-based full-time position in Cape Town, requiring strong analytical and impact-assessment skills, excellent written communication and plain-language drafting abilities, and exceptional attention to detail.

Key Responsibilities

• Maintain the master documentation register – a living matrix of every document by category, product, version, effective date, owner, last review date and next review date.
• Operate a formal change-control workflow: Compliance, Legal, Product, Operations and (where relevant) Risk sign-off before any document goes live.
• Ensure only current, approved versions are in circulation across client portals, adviser portals, form.io, PDF packs, SharePoint and internal knowledge bases.
• Own the document retention schedule in line with FICA, FAIS, Income Tax Act and FSCA requirements.
• Design forms as data schemas, not as documents. Define fields, field types, validation rules, conditional display logic, required/optional status, default values and data bindings into Maxim, Citazen and the process orchestration layer.
• Build and maintain a reusable component library on form.io – standard FICA sections, beneficiary blocks, banking detail capture, adviser selection, disclosure acknowledgements.
• Partner with UX/design, IT and Operations on the form journey – not just the form. What pre-populates? What is skipped for known clients? What triggers a wet-signature requirement versus SigningHub?
• Translate regulatory and product requirements into form.io configuration – validation rules that enforce the rule at point of capture, rather than policing it in Ops downstream.
• Retire legacy forms as digital equivalents go live. Maintain a bilingual period (PDF digital) only where legally required or where adviser/client readiness demands it, and with a defined sunset date.
• Ensure digital form output is legally equivalent to the paper form it replaces – test end-to-end, document the equivalence, and obtain Legal/Compliance sign-off before retirement of the PDF.

Requirements

• Tertiary qualification – Essential – BCom, BSc (Informatics), BA with strong writing component, LLB, or equivalent relevant tertiary qualification.
• Business analysis credential – Advantageous – Certificate or Diploma in Business Analysis, CBAP or equivalent.
• Plain language credential – Advantageous – Plain Language Association International (PLAIN) training, ISO 24495-1 familiarity, Clarity International membership.
• Technical writing credential – Advantageous – Society for Technical Communication certification or equivalent.

Qualifications

None mentioned.