Cape Town City Centre: Front Office Administrator

Qualifications & Critical Criteria (Requirements) Matric certificate (Grade 12); office administration or hospitality qualification advantageous Minimum 23 years experience in front office, reservations, or administrative roles within hospitality Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook) Strong organisational skills and attention to detail Ability to manage confidential information with integrity and professionalism Strong written and verbal communication skills Ability to multitask and work under pressure in a fast-paced environment Must hold a valid South African ID Key Competencies 🔹 Administrative Accuracy Skilled in managing guest data, reports, and departmental records 🔹 Systems Knowledge Proficient in Opera PMS, reservations management, and financial reconciliations 🔹 Guest Support Focus Professional and courteous approach in all guest interactions 🔹 Problem Resolution Ability to quickly identify and correct administrative or operational issues 🔹 Collaboration & Team Support Works closely with Front Office Manager, reservations, and finance teams Duties & Responsibilities Manage and maintain accurate guest data, reservations, and billing records in Opera PMS Process reservations, amendments, cancellations, and group bookings efficiently Prepare and submit daily, weekly, and monthly reports for Front Office operations Support the Front Office Manager with scheduling, correspondence, and departmental administration Handle billing, payment postings, reconciliations, and end-of-day reports Assist with VIP arrivals, guest communications, and special requests Maintain filing, compliance, and documentation standards for audits and inspections Coordinate with finance for deposits, refunds, and billing queries Support training record-keeping, attendance tracking, and internal communications Ensure professional conduct and confidentiality when handling guest or financial information Package on Offer Basic salary (TBA) 50/50 contribution to Pension Company contribution to medical aid Important Application Notes Must hold a valid South African ID Only candidates with proven front office administration and Opera experience will be shortlisted Ensure your CV is 100% updated All applicants will be required to attend a virtual introduction interview Recruitment aligns with the companys Employment Equity Plan