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Cape Town City Centre: General Manager

Cape Town City Centre: General Manager

Posted on 2025-08-11 00:00:00

Employer Unspecified
Category Catering / hospitality
Location Cape Town Region  / Cape Town City Centre

Job Summary

Were looking for a General Manager with character, intuition, and charisma someone who has already mastered the art of big-brand luxury but now longs for something warmer and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isnt about ticking boxes, but creating moments that matter. This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. KEY RESPONSIBILITIES Strategic & Operational Leadership Develop and execute annual business plans for both the hotel and restaurant, ensuring alignment with the broader vision and goals. Align operational objectives with brand positioning, guest experience targets, and financial performance. Lead cross-functional coordination between hotel and restaurant operations. Maintain and promote the brand’s reputation through site inspections, media hosting, and market engagement. Act as the key liaison between the support office and on-site operations, ensuring alignment of strategies and seamless communication. Guest Experience, Innovation & Brand Standards Oversee the full guest journey from pre-arrival to post-departure, ensuring exceptional service across all touchpoints. Monitor feedback channels and personally manage key complaints, using insights for continuous improvement. Maintain brand-consistent design, ambiance, and experiential elements. Benchmark offerings against industry trends and competitors to ensure innovation and relevance. Take an active role in guest hosting to cultivate relationships and deliver highly personalized experiences. Financial Management & Procurement Develop, manage, and report on budgets and forecasts at property level. Drive profitability by managing costs and overseeing the full P&L of both operations. Support procurement initiatives to secure favorable supplier agreements. Approve purchasing and capital expenditure in accordance with company policy. Team Leadership, Succession & Culture Lead the recruitment, onboarding, and performance management of key team members across both hotel and restaurant. Conduct monthly departmental meetings and one-on-ones with direct reports. Foster a culture of excellence, innovation, and accountability. Implement structured performance systems including KPIs, reviews, and succession planning. Provide operational support during critical vacancies to ensure business continuity. Drive staff development and identify talent for future leadership roles. Oversee cross-property training initiatives and external training coordination. Sales, Marketing & Revenue Generation Partner with central sales and marketing teams to boost direct bookings and restaurant footfall. Support event sales, brand activations, and guest engagement strategies. Monitor and adjust pricing, packages, and promotions to maintain market competitiveness. Manage site inspections to ensure they reflect brand standards and professionalism. Compliance, Community & Standards Ensure strict compliance with all labour, health and safety, and food safety legislation. Oversee cleanliness, maintenance, and hygiene across the entire property. Implement and audit SOPs and quality control systems across departments. Lead sustainability and risk management practices, including measures for local challenges like water shortages and load shedding. Neighbourhood Engagement Cultivate partnerships that position the hotel and restaurant positively within the community. Represent the property in local forums, initiatives, and stakeholder groups. Build relationships with nearby businesses to enhance the broader area brand and guest offering. Champion initiatives that improve the appearance and environment of the surrounding district. REQUIRED SKILLS AND EXPERIENCE Diploma or Degree in Hospitality Management or Business Administration 1015 years experience in hospitality, with a minimum of 5 years in senior leadership roles Proven success in luxury boutique hotel and/or fine dining environments In-depth knowledge of Cape Towns tourism and culinary landscape Proficiency with PMS, POS, and revenue management systems Valid drivers license and flexibility to work weekends and non-standard hours Strategic thinker with strong operational capabilities Strong financial and commercial acumen Exceptional guest service mindset, particularly in luxury settings Strong leadership, motivation, and team development abilities Calm, solutions-oriented approach under pressure Excellent communication skills (verbal and written) High emotional intelligence and stakeholder engagement skills

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region
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Cape Town City Centre: General Manager

Cape Town City Centre: General Manager

Posted on 2025-08-06 00:00:00

Employer Unspecified
Category Catering / hospitality
Location Cape Town Region  / Cape Town City Centre

Job Summary

Key Responsibilities Operational Leadership Oversee day-to-day execution of transfers, guided tours, and concierge services Manage fleet scheduling, route planning, maintenance, and compliance Ensure service consistency and adherence to safety and quality standards Financial & Strategic Oversight Own the budget, P&L, and business performance metrics Drive profitability through effective cost control and pricing strategy Report regularly on KPIs and financial results Sales & Business Development Lead the commercial strategy and identify growth opportunities Build strong relationships with hotels, DMCs, travel agents, and corporate clients Expand the footprint of concierge desks and contracted partnerships People & Culture Recruit, train, and manage teams across operations, admin, and guest services Foster a culture of service, collaboration, and continuous improvement Drive performance, accountability, and staff engagement Stakeholder Engagement Represent the brand in industry forums and local tourism initiatives Maintain visibility and influence with key Cape Town stakeholders Monitor competitor landscape and market trends to remain ahead Education & Experience Bachelors degree/Diploma in Business, Tourism, Hospitality, or Transport Management Minimum 3 to 5 years senior management experience in luxury transport, tourism, or hospitality Proven track record managing multi-service operations and diverse teams Strong knowledge of Cape Towns tourism and hospitality ecosystem Skills & Competencies Strategic leadership with hands-on operational capability Excellent financial management and commercial acumen Strong communication, negotiation, and stakeholder engagement skills Passion for delivering exceptional guest experiences A commitment to sustainability and innovation in service deliver

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Cape Town City Centre: General Manager

Cape Town City Centre: General Manager

Posted on 2025-08-05 00:00:00

Employer Unspecified
Category Manufacturing
Location Cape Town Region  / Cape Town City Centre

Job Summary

Key Responsibilities Develop and align strategic objectives with company goals Oversee full production lifecycle (collection, washing, folding, packing, distribution) Drive operational efficiency and cost control across departments Ensure profitability through smart resource, equipment, and staff management Guide the sales team in retention and expansion of client base Monitor customer satisfaction and lead continuous improvement Compile and manage departmental budgets, financial forecasts, and reporting Maintain compliance with OHSA, ISO 9001, BCEA, and other relevant regulations Foster a high-performance culture through effective people leadership Oversee all reporting and ensure corrective action is implemented where needed Requirements Tertiary qualification (minimum NQF Level 5) in a production or service-related field Minimum 5 years senior management experience in a high-volume production/service environment Solid understanding of end-to-end operational planning, distribution, and production scheduling Proven ability to optimize processes and performance at both strategic and operational levels Strong written and verbal communication skills Advanced MS Office (Excel, Word, Outlook) proficiency and systems knowledge Soft Skills & Attributes Excellent organisational, planning, and leadership skills Detail-oriented and analytical thinker Able to lead under pressure and resolve conflict proactively Strong interpersonal and problem-solving capabilities A calm and confident presence in a fast-paced, deadline-driven space 📩 If you’re ready to lead a production facility with full strategic oversight and measurable impact this is your next big move. GeneralManager OperationsLeadership ProductionManagement EppingJobs SeniorManagement ManufacturingJobs EmpireRecruitmentSA BuildingYourFuture

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Cape Town City Centre: General Manager

Cape Town City Centre: General Manager

Posted on 2025-07-29 00:00:00

Employer Unspecified
Category Engineering
Location Cape Town Region  / Cape Town City Centre

Job Summary

Duties Overseeing Production: a. Manage all aspects of steel production processes, ensuring efficiency, quality, and adherence to safety regulations. – Resource Allocation: a. Optimize the allocation of resources including manpower, machinery, and materials to meet production targets within budget constraints. – Quality Control: a. Implement and maintain quality control measures to ensure that products meet industry standards and customer specifications. – Process Improvement: a. Continuously evaluate and improve production processes to increase efficiency, reduce waste, and enhance product quality. – Inventory Management: a. Supervise inventory levels of raw materials, work-in-progress, and finished goods to ensure smooth operations and timely delivery. – Personnel Management: a. Lead and develop a team of production staff, including hiring, training, performance evaluation, and fostering a culture of safety and teamwork. – Health and Safety Compliance: a. Ensure compliance with health and safety regulations, promoting a safe working environment for all employees. – Budgeting and Cost Control: a. Develop and manage budgets for production operations, monitoring expenses and implementing cost-saving initiatives where possible. – Supplier and Vendor Relations: a. Manage relationships with suppliers and vendors to ensure timely delivery of materials and equipment at competitive prices. – Communication and Coordination: a. Coordinate with other departments such as sales, logistics, production and maintenance to ensure smooth coordination and alignment of goals. – Sales and Marketing a. developing relationships with new and existing clients or customers MINIMUM REQUIREMENTS – Qualification in Industrial Engineering essential – At least 10 yrs management experience in manufacturing/steel industry. – 6 Sigma Certification/experience beneficial. – Must have financial background. – Must have sales experience. – Strong understanding of steel production processes, machinery, and equipment. – Knowledge of lean manufacturing principles is desirable. – Excellent leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve production targets.

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Apply directly for this position. Please read all instructions carefully.

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region
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Cape Town City Centre: General Manager

Cape Town City Centre: General Manager

Posted on 2025-07-25 00:00:00

Employer Unspecified
Category Sales
Location Cape Town Region  / Cape Town City Centre

Job Summary

Main Job Purpose: The General Manager – Cape Town is a senior leadership role reporting directly to the CEO. The primary purpose of this position is to lead, manage, and grow the Cape Town branch, overseeing a team of professionals, including account managers, sales specialists, operational staff, and administrative personnel. The role focuses on driving business growth, managing operations, and ensuring profitability while maintaining high levels of client satisfaction. Minimum Desired Qualifications: Bachelors Degree in Business Administration, Management or a related field. A masters degree is preferred. 10 years of managerial experience, preferably in ICT or related sectors. Strong understanding of tender processes and government contract management. Proven track record in revenue generation and branch management. Minimum Desired Experience Extensive experience in managing client and operational portfolios. Proven success in sales, strategic planning, and financial management. Strong leadership and team development skills. Minimum Desired Competencies Exceptional communication, negotiation, and interpersonal skills. Strategic and analytical thinking with the ability to develop and implement business plans. Proficiency in financial and operational management tools. Strong knowledge of ICT solutions and government tender regulations. Reporting Structure List of Duties and Responsibilities: Market Analysis and Strategy Monitor market trends and competitor activities to identify growth opportunities. Implement competitive pricing and operational strategies. Innovation and Continuous Improvement Promote a culture of innovation by adopting new technologies and practices. Identify and implement operational improvements to enhance efficiency. Financial Management Develop and oversee the branch budget, ensuring profitability. Monitor financial performance and implement corrective actions as needed. Reporting Prepare monthly and quarterly operational performance reports for the Managing Director and other Meetings. Track key metrics, such as project timelines, service quality, and resource utilisation. Provide insights on operational trends and areas for improvement. Leadership and Team Management Lead and mentor the finance team, fostering a culture of accountability and excellence. Coordinate with other departments to ensure financial policies and practices are effectively implemented. Provide leadership to the Cape Town branch, fostering collaboration and innovation. Develop and Execute Strategic plans to achieve branch goals. Recruit, train, and mentor staff to build a high-performing team. Conduct performance reviews and support career development. Compliance and Risk Management Ensure adherence to all regulations, policies, and industry standards. Implement risk management strategies for sustainable operations. Client and Operational Management Manage all client services, including tender applications and government contracts. Ensure exceptional customer service and resolve client issues promptly. Revenue Growth and Sales Drive revenue growth through effective sales strategies and relationship building. Set and monitor sales targets, account plans, and performance metrics. Accountability: Responsible for the overall success, profitability and service delivery of the Cape Town branch. Achieve revenue and operational targets as outlined in the strategic plan. Maintain high levels of customer satisfaction and loyalty. NOTE The above job profile identifies the key areas of responsibility of the position and is not all – encompassing description of duties and tasks. The job profile may be subject to review from time to time. The incumbent will be required to perform similar such duties and tasks in any area of driving business growth, managing operations and ensuring profitability for the Cape Town office as may be designated by management from time to time. The incumbent will at all times be required to render the highest level of courtesy and service to the client even where such service may fall beyond the main duties or scope of this position.

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Posted on 2025-07-24 00:00:00

Employer Unspecified
Category Manufacturing
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Job Summary

Our client is a well-established manufacturer of both perishable and shelf-stable private-label foods. They supply major national retailers daily through central distribution centres. The business employs between 50 and 100 staff and maintains high compliance and quality standards. With a strong focus on excellence and innovation, they seek a leader to drive operational success and strategic growth. Youll oversee daily operations, manage a cross-functional team, and ensure optimal production, quality, and safety. This role includes driving cost efficiency, leading strategic planning, managing budgets, and aligning business processes with company goals. Youll also spearhead continuous improvement initiatives, mentor staff, ensure compliance, and collaborate across departments to support company growth and maintain top-tier client service. Job Experience and Skills Required: Proven experience as a General Manager or Operations Manager within the food manufacturing/FMCG industry Strong background in manufacturing operations, budgeting, quality control, and continuous improvement Excellent leadership, communication, and strategic planning skills Relevant tertiary qualification (BSc/BCom in Business, Operations Management or similar) Solid understanding of retailer supply chain requirements Apply now!

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region
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