Job Description
About the Role
Join our team in the heart of Cape Town City Centre as a Hotel Front Office Administrator. We are seeking an experienced professional with exceptional hands-on knowledge of OPERA PMS and a passion for delivering world-class hospitality.
Key Responsibilities
- Handle guest calls, emails, and online messages professionally
- Respond to guest queries, requests, and feedback across multiple platforms
- Log guest complaints and service requests and ensure follow-up resolution
- Maintain professionalism, confidentiality, and service excellence at all times
- Conduct daily pre-arrival checks and update guest profiles
- Contact guests prior to arrival to confirm preferences and special requests
- Coordinate VIP requests and special arrangements with relevant departments
- Process new and amended reservations via email and telephone
- Complete accurate room allocations within OPERA PMS
- Maintain transport schedules, arrival lists, and reservation updates
- Ensure clear communication with all operational departments
- Prepare and manage group arrival files and rooming information
- Coordinate group arrivals with Reservations, Sales, Housekeeping, and Front Office
- Generate guest feedback and reporting from hospitality platforms
Requirements
- Minimum 23 years experience within a hotel front office, reception, or hotel administration role
- Exceptional hands-on OPERA PMS knowledge essential
- Strong experience within both hotel reception and reservations
- Previous experience within a 4 or 5-star hotel environment
- Excellent written and verbal English communication skills
- Strong computer literacy including Microsoft Office and hotel systems
Qualifications
- Minimum Matric or equivalent qualification
Salary & Benefits
- Competitive salary and employee benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town Region
The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.
In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.
Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.
The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.
Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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