Job Description
About the Role
We are seeking a dynamic and hands-on IT Manager to oversee and continuously improve our company’s IT systems, security, and network infrastructure in Cape Town City Centre. The ideal candidate will balance daily operational management with long-term planning, ensuring teams can work efficiently and securely every day.
Key Responsibilities
- Manage and maintain internal network infrastructure, including Sophos firewalls, managed switches, and Wi-Fi access points.
- Oversee connectivity from dual ISPs, ensuring redundancy and high availability.
- Support and maintain endpoint devices for all office and remote users (Windows, macOS, laptops/desktops).
- Manage software updates, configurations, and device policies.
- Handle troubleshooting, cabling, and general IT operations within the call centre environment.
- Take ownership of the company’s Cybersecurity posture and continuous improvement.
- Monitor for and respond to potential security incidents.
- Manage identity access control, MFA, and user permissions across systems.
- Lead staff Cybersecurity awareness and training.
- Implement and maintain endpoint protection, monitoring, and vulnerability management tools.
- Administer and secure Google Workspace (accounts, groups, and permissions).
- Oversee integrations with SaaS tools and identity systems.
- Act as the primary escalation point for IT incidents and end-user support.
- Develop and enforce IT policies, documentation, and standard operating procedures.
- Manage user onboarding/offboarding, ensuring proper access control and asset handling.
Requirements
- Proven experience as an IT Manager, Senior Systems Administrator, or Network Administrator in a small-to-mid-sized organisation.
- Strong technical foundation in networking (firewalls, VLANs, Wi-Fi, managed switches).
- Experience with Sophos or similar enterprise firewalls.
- Solid understanding of Cybersecurity principles and practical application.
- Hands-on experience with Google Workspace administration and security best practices.
Qualifications
- Formal education/certifications are not specified as a requirement for this role.
Salary & Benefits
- Salary details are not mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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