Job Description
Key responsibilities:
– Product installations, configuration and upgrades
– Hardware troubleshooting and fault finding
– Customer support query resolution
– Working knowledge of server backup methodologies
– Monitoring performance tuning for capacity management purposes
– Centralised backup and restore activities
– Liaising with Product Development personnel, for product enhancements and troubleshooting
– 3-5 years experience in Linux and Windows server environments, Linux being
predominant
– Solid understanding of TCP/IP and DNS
– Experience with installation, configuration and maintenance of open source solutions
– Experience with Office 365 / Exchange as well as with Azure / Windows Active Directory
– Linux (Ubuntu, Redhat, Oracle), Windows Server 2012/2016, Office 365, Active Directory,
Exim
– Kubernetes, Docker support experience
This will become a remote position for support in the USA. First 2 months for training puposes will happen in Claremont Cape Town, Month 3 onwards the employee will work USA hours remotely, possibly a few days per month in the Claremont Cape Town office.
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