Cape Town Region: Food & Beverage Director, Luxury Five Star Hotel, Cape Town posted by Cedrus Libani Recruitment Agency Ltd

About the Role

We are seeking an experienced Food & Beverage Director to join our luxury five-star hotel in Cape Town. The ideal candidate will be responsible for providing exceptional hospitality across all F&B outlets, driving organisational profitability, and delivering trend-setting products and services that delight our guests.

Key Responsibilities

• Plan, forecast, and budget revenues and costs for the department.
• Staff and schedule associates, allocating duties to maximise associate productivity and minimise payroll costs.
• Create a work environment with high employee morale, providing constant learning & development opportunities.
• Develop systems and procedures to achieve higher cost efficiency and guest satisfaction.
• Recruit, manage, and appraise associates in the department.
• Implement the annual plan using the Tata Business Excellence Model framework.
• Lead associates to ensure maximum productivity.
• Oversee outlet managers and supervisors with day-to-day departmental running.
• Monitor daily activities of all F&B outlets, including banquets.
• Collaborate with chefs on cuisine, menu planning & design for various outlets/banquets.
• Regularly monitor GSTS and feedback to ensure prompt, efficient, and accurate service.
• Conduct meetings with outlet managers and supervisors, monitoring guest concerns, compliments, and suggestions.
• Organise food festivals and develop guest loyalty and retention programmes.
• Compile and review monthly profit and loss statements for various outlets.
• Ensure operational standards are followed for equipment and processes.
• Implement cost containment strategies to maximise F&B profitability.
• Prepare promotion and marketing/PR plans for various outlets and execute them.
• Conduct refresher-training programmes for associates and guide new department members.
• Maintain strong relationships with corporate and individual customers.
• Stay informed about local, national, and international best practices/trends in food service, interior design, technology, and entertainment in F&B.
• Develop departmental trainers and oversee all training activities within the department.
• Ensure quality raw materials and cost-effective equipment are procured.
• Adhere to TPAM requirements and train associates on regulations.
• Perform audits to maintain positive audit results.
• Update KRA’s and identify new ones, allocating them to associates.
• Address grievance and counselling issues among department associates.
• Work in a safe manner, ensuring compliance with Health & Safety directives.

Requirements

• Graduates from reputed hotel management schools (desirable)
• Graduates with experience in hotels or hospitality sector
• 1 to 2 years in similar position (desirable)

Qualifications

No formal education/certifications mentioned.

Salary & Benefits

Salary details not specified in the original job description.