Job Description
About the Role
The Silo Hotel’s Guest Relations Officer plays a vital role in ensuring guests feel welcome and that their needs are met during their stay. This position requires an individual who embodies The Royal Portfolio’s Purpose & Values, is passionate about people and hospitality, and has excellent communication skills.
Key Responsibilities
- Embody and live The Royal Portfolio’s Purpose & Values within the culture of The Silo Hotel
- Provide guests with information about attractions, facilities, services, and activities around Cape Town
- Arrange events, excursions, transportation, etc. upon request from our guests
- Ensure all standards and procedures are fully known and followed
- Stay current and up to date with all hotel services as well as daily VIP requests and special events
- Welcome all Guests upon arrival; engage with them throughout their stay; escort departing guests to the door on their last day
- Deal with Guest queries and arrange assistance where necessary
- Constantly monitor Opera and Guest profiling, updating required information (nationalities, address, remarks, preferences, etc.)
- Ensure day-to-day Guest services such as wake-up calls, room service, etc. are handled timeously and accurately
- Operate Dineplan to make and update dining reservations for all outlets
- Capture guest details correctly and ensure confirmations are sent
- Answer and screen all incoming calls and deal with individual requests, messages, and queries from Guests
- Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities
Requirements
- Diploma in Hospitality Management preferred
- 1 year’s experience in Guest Relations or Guest Service experience in a 5* environment
- Strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, and Outlook
- Strong organizational skills and ability to multitask
- Presentable and well-groomed
- Top knowledge of The Silo Hotel, our Guests, Cape Town, and surrounding areas
- Ability to work long hours, day and night, including weekends and holidays
- Ability to work accurately under pressure
- Exceptional verbal and written communication skills in English; additional languages are a plus
- Exceptional attention to detail, hardworking, and a passion for people and hospitality
Qualifications
- Formal education/certifications (if applicable)
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Check your social media privacy settings and ensure public content is professional.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town: Senior Quantity Surveyor – CPT posted by Hire Resolve
A reputable professional quantity surveying consultancy with a strong track record in delivering high-quality projects across various sectors, is currently...
View JobGauteng: Pre-Owned Commercial Vehicle Operations Manager posted by Staff Solutions
The Pre-Owned Operations Manager is responsible for establishing, managing, and growing the OEM’s pre-owned vehicle operations. Initially focused on...
View JobCape Town: Commercial Account Manager – Food Manufacturing Industry posted by Hire Resolve
Hire Resolve's client is seeking a highly motivated and experienced Commercial Account Manager to join their team in the Food…
View JobPinetown: Used Car Manager posted by The Talent Room
Description:The Used Car Manager is responsible for overseeing all operations within the pre-owned vehicle department, including sales performance, stock...
View JobSomerset West: Senior Quantity Surveyor / Administrator posted by Hire Resolve
An established Professional Quantity Surveying (PQS) firm is seeking a Senior Quantity Surveyor / Administrator to support project pre-contract delivery,...
View JobJohannesburg: Intermediate PostgreSQL Database Administrator posted by Hire Resolve
Role OverviewWe are seeking a skilled PostgreSQL Database Administrator to manage and optimize enterprise-grade database environments supporting...
View Job
Browse Employers
Job Alerts