Job Description
About the Role
We are seeking an experienced and skilled Head Butler to join our iconic Hotel in Cape Town. As a key member of our team, you will be responsible for ensuring personalised service to all guests in accordance with brand standards, while maximising revenues and profitability in the Butler Service Department.
Key Responsibilities
- Maintain a beverage stock variance
- Achieve and maintain a low Room Amenity Cost with correct billing and ordering levels
- Maintain and regularly update a clear job profile for each individual butler
- Maintain the best possible guest satisfaction / experience at lowest cost
- Coordinates and communicates closely with Housekeeping, Food Production & Service Department and Engineering and with other departments as required
- Hold monthly team communications meetings and distribute minutes to F&B Director and HR Manager
- Continuously achieve and improve on revenue income
- Plan and forecast occupancy and activities for the department on a weekly basis
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction
- Prepare monthly reports on the performance of the outlet
- Ensure that the outlet procures the best quality raw material and cost effective equipment
- Conduct mid-month and month-end beverage inventory audits and the publishing of stock variance checks, explanations and remedying action plans
- Implements butler procedures and performance against results
- Distribution of work assignments for each butler within the team
- Inspects all rooms sporadically to ensure that standards are met and maintained
- Manages processes to ensure no beverage or mini-bar stock item ever reaches its expiry date
- Conduct daily audits in the rooms to ensure compliance to standards
- Implement & maintain an effective system of recording guest history, preferences and other guest related data in Amadeus
- Give the guest a fond farewell and hands over all departure gifts and process relating to it
- Guide and help butlers in their daily tasks to ensure a consistently high quality of work delivered
- Makes training plan and audits members accordingly to improve overall staff potential
- Provides hands-on training for the team members on a continuous basis
- Manage the selection, training, and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction
- Maintain morale of staff to achieve minimal department turnover
- Coach, counsel and discipline staff, providing constructive feedback to enhance performance
- Approve leave requests after considering peaks and troughs in the business
- Ensure staffing and rostering requirement are met for the department and submitted to F&B Management and HR
- Provides hands-on training for the team members on a continuous basis
- Facilitate learning and development for all the team members of the outlet
- Ensure staff is well groomed and well informed
- Motivate staff through leadership
Requirements
- Relevant hospitality and butler qualifications
- At least 2 – 3 years’ experience in a large 4 / 5* hotel
- Fluent in English (additional language advantageous)
Qualifications
- None specified
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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