Job Description
About the Role
We are seeking a skilled Software Consultant to join our team of experts in supporting our hospitality software applications. As a key member of our department, you will work closely with customers to understand their needs and provide solutions to ensure seamless operation of our software.
Key Responsibilities
- Manage tickets logged within our ticketing system, in line with our Service Level Agreement.
- Escalate tickets, as required, to Team Leaders to ensure that resolution is still possible, within the Service Level Agreement, when outside of your abilities.
- Escalate tickets, as required, to Software providers following the required troubleshooting and testing with detailed logging thereof.
- Keep up to speed with all release notes across all software applications.
- Document solutions for Frequently Asked Questions to develop a knowledge base.
- Personal skill development for each of the team members to ensure that there is continuous growth, individually and for the department.
- Excellent product knowledge will be used to provide customer education when required.
Requirements
- A love of investigation and troubleshooting as new experiences will arise frequently.
- Be enticed by the journey of relationship building and be invigorated when meeting new people from diverse backgrounds.
- Leadership skills.
- Proficiency with Microsoft Office and Microsoft Teams.
Qualifications
- A diploma or similar certification in at least one of the following disciplines:
- Software Engineering
- Communication
- Customer Relationship Management
- People Management
Prior work experience in the Hospitality or Tourism Industry is required. Work experience of a similar nature to a Software Consultant is also essential.
Salary & Benefits
The Company provides all required hardware for a home office setup, including power solutions and internet. The salary range for this position will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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