Job Description
About the Role
As a Key Accounts Associate at Stonebridge HR Solutions, you will play a critical role in managing the customer journey, from service requests to final resolution, while maintaining strong relationships with corporate partners and insurance clients.
Key Responsibilities
- Serve as the primary point of contact for corporate insurance partners and customers.
- Coordinate and schedule appliance and electronics repair services efficiently.
- Gather and process damage reports and repair documentation for insurance claims.
- Ensure a seamless customer experience by providing clear communication and timely updates.
- Analyse customer interactions and feedback to improve service quality and satisfaction.
- Work closely with repair technicians to ensure timely and accurate repairs.
- Handle escalations and resolve service-related issues with professionalism and urgency.
- Maintain detailed records of service requests, customer interactions, and resolutions.
- Collaborate with internal teams to optimize operations and enhance customer journey strategies.
- Manage relationships with third-party agents conducting jobs on behalf of Mastercard, ensuring they meet performance expectations and driving them for results.
- Understand and adhere to each corporate account’s rates and Service Level Agreement (SLA) requirements, ensuring compliance without fail.
Requirements
- Grade 12
- Tertiary qualification will be beneficial but not essential
- 3+ years Key Accounts experience
- Understanding of insurance, and repair, damage reporting etc.
- Exceptional people skills with a customer-first approach
- Strong problem-solving and critical-thinking
- Proven ability to work in a fast-paced, results-driven environment
- Excellent verbal and written communication
- Strong organizational skills with attention to detail
- Experience in customer service, account management, or operations coordination (preferably in repair services, insurance, or related industries)
- Ability to multitask and manage competing priorities
- Proficiency in CRM systems, scheduling tools, and Microsoft Office
- A passion for continuous improvement and enhancing the customer experience
Qualifications
No specific qualifications are mentioned in the original job description.
Salary & Benefits
Salary details are not mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Sales/Marketing Jobs in Gauteng
In Gauteng, the sales and marketing industry is generally thriving, with various sectors experiencing growth due to the country’s economic stability and increasing consumer demand. Typically, roles in this field require a combination of business acumen, communication skills, and technical expertise to drive revenue growth and build brand awareness. Commonly, companies in industries such as technology, financial services, and e-commerce employ sales and marketing professionals to achieve their objectives.
Salary ranges for sales and marketing positions in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Generally, entry-level roles may fall within the R400 000 – R700 000 per annum range, while more senior positions can command salaries ranging from R1 million to over R3 million per year. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for sales and marketing roles in Gauteng include a strong understanding of business principles, excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in CRM software and digital marketing tools, and analytical skills. Additionally, knowledge of industry-specific trends and market analysis is often valuable. Other essential skills may include leadership, problem-solving, and strategic thinking.
The sales and marketing field is commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and e-commerce. These sectors require professionals who can effectively promote products or services, build customer relationships, and develop targeted marketing campaigns to drive growth and revenue.
Career progression for sales and marketing professionals in Gauteng often involves moving into senior roles such as team leader or manager, where they oversee multiple teams and projects. With experience, individuals may also have opportunities to transition into specialist roles like digital marketing manager or product launch coordinator.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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