Job Description
About the Role
The Centurion: Senior Field Service Technician role at ICTEngage involves configuring and installing VoIP PBX systems, providing high-level technical support to external customers, and performing on-site installations with minimal supervision. The successful candidate will work closely with clients to resolve reported issues, set up and install 3CX software, and provide ongoing support for 3CX systems.
Key Responsibilities
- Act as the primary interface for all clients to resolve reported issues
- Respond to support tickets in a timely manner
- Provide troubleshooting and technical support remotely and on-site
- Set up and install 3CX software prior to deployment
- Install and configure the 3CX mobile application
- Provide ongoing support and maintenance for 3CX systems
- Configure and prepare PBX phones prior to installation
- Provide support and maintenance for PBX handsets post-installation
- Troubleshoot VoIP-related issues
- Set up gateways (PSTN, fax gateways, FXO, FXS, BRI)
- Install and configure routing on ADSL and fibre connections
- Set up VPNs and configure port forwarding on routers
- Implement router configuration changes based on client requirements
- Perform preventative maintenance on routers (firmware updates, scheduled reboots)
- Access and audit router configurations to ensure optimal performance and compliance
- Install and configure 3CX software on phones and servers
Requirements
A+ and N+ certifications (preferred), proven experience with networking and PBX systems, knowledge of structured cabling, strong communication skills, excellent problem-solving ability, dependable and self-motivated, effective time management skills, professional work ethic and attitude.
Qualifications
None specified in the original job description.
Salary & Benefits
Salary information not provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Create a professional email address for job hunting - avoid nicknames or casual addresses.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Office & Finance Administrator posted by Pillango Placements
This is a hands-on, high-visibility role suited to someone who enjoys structure, accountability, and working closely with senior stakeholders in…
View JobCape Town: Sales Represenative posted by Hire Resolve
Hire Resolve's client, a well-established and reputable bottling company based in Cape Town, known for its high-quality products and strong…
View JobNorth West: Sous Chef posted by Craven Cottage CC
Duties: Lead daily kitchen operations.Supervise and mentor junior chefs.Ensure consistency in food quality and presentation.Manage inventory and...
View JobCape Town: Senior Debt Recovery Specialist posted by Hire Resolve
Career Opportunity: Senior Debt Recovery SpecialistJob Title: Senior Debt Recovery SpecialistLocation: Cape Town, Western CapeContract Type: Permanent,...
View JobWaterberg: Head Guide posted by Bright Placements (PTY) Ltd
Minimum FGASA Level 2 (NQF 4) or equivalent guiding qualificationValid Trails Guide qualificationProven experience as a Head Guide or Safari…
View JobMpumalanga: HR Business Partner posted by Craven Cottage CC
Duties: People Operations & Support: Act as the primary HR contact for all day-to-day queries and people matters.Partner with the…
View Job
Browse Employers
Job Alerts