Durban: Assistant Floor Manager

January 14, 2026 Jobs in Durban

Job Description

The Role: The Assistant Floor Manager will play a critical role in supporting the Floor Manager and Store Manager by overseeing floor operations, driving sales performance, maintaining operational discipline, and ensuring exceptional customer service. This role is hands-on and operational, requiring strong leadership presence on the floor while contributing to strategic execution. Key Responsibilities · Support the management of all floor departments to ensure optimal sales performance, stock availability, and high visual and operational standards. · Assist in driving turnover, maximising gross profit, controlling expenses, and managing key operational ratios. · Read, analyse, and interpret management and sales reports, identifying trends and taking corrective or growth-focused action. · Support target setting and execution, ensuring departmental goals, timelines, and KPIs are clearly communicated and achieved. · Actively support the Floor Manager in planning, implementing, and monitoring operational initiatives aligned with group strategy and values. · Ensure consistent execution of store disciplines, controls, procedures, rules, and compliance standards. · Be a visible leader on the floor, leading by example and maintaining a strong customer-facing presence. People Management & Leadership · Assist with staff management across floor departments (approximately 60 staff), including: · Training and coaching · Recruitment support Performance management · Disciplinary processes (in line with labour legislation and company policy) · Motivate, develop, and support staff to create a positive, engaged, and productive work environment. · Ensure staff understand expectations, standards, and service excellence requirements. · Foster a culture of accountability, professionalism, and teamwork. Customer Experience · Deliver an exceptional customer experience aligned to a premium retail environment. · Address customer queries, complaints, and feedback professionally and efficiently. · Ensure product quality, availability, and merchandising consistently meet high LSM expectations. Operational & Strategic Support · Support change initiatives and operational improvements with confidence and attention to detail. · Ensure decisions are fact-based, well-planned, and aligned with group strategy, purpose, and values. · Act as a key support to the Floor Manager and Store Manager by independently managing assigned floor areas, allowing senior management to focus on broader business priorities. · Minimum 5 years’ FMCG retail experience, preferably within a food retail environment. · Proven experience in a supervisory or junior management role. · Strong numerical and analytical ability with experience interpreting retail reports. · High levels of professionalism, integrity, and interpersonal skill. · Strong customer service orientation with experience serving high LSM markets. · Ability to lead, motivate, and manage teams effectively. · Relevant retail or management qualifications will be advantageous. Additional Requirements · Residing in or near the Ballito area is highly beneficial. · Own reliable transport is essential. · Willingness to work retail hours, including weekends and public holidays. Why This Role? · Opportunity to lead within a respected, community-centred retail environment · Beautiful, high-quality store setting · Influence a product offering that reflects the North Coast lifestyle

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About Retail / wholesale Jobs in eThekwini

The retail and wholesale sector in eThekwini is an essential part of the city’s economy, with many multinationals operating in the area. Typically, job seekers in this field can expect to find opportunities across a range of industries, including retail, manufacturing, and logistics. Generally, these roles involve working in warehouses, stores, or distribution centers, interacting with customers and managing inventory.

Salary expectations for retail and wholesale positions vary widely depending on factors such as experience, company size, and industry sector. While it is difficult to provide exact figures, broad salary ranges can be estimated. Typically, entry-level positions may offer salaries within the R20 000 – R30 000 range per annum, while more senior roles can command salaries between R40 000 – R80 000 or more per annum, depending on the specific requirements of the position and the individual’s level of experience.

Common skills required for retail and wholesale roles include excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. Other essential skills include inventory management, basic math skills, and a willingness to learn new technologies. In some cases, proficiency in English, Afrikaans, or other languages may be beneficial for roles working with international customers.

Industries that commonly employ retail and wholesale staff include the financial services sector, technology industry, manufacturing sector, and logistics providers. These sectors often require employees who are able to work independently, manage multiple tasks, and maintain high levels of customer satisfaction.

For those interested in advancing their careers in retail and wholesale, there are many opportunities for development and progression. Typically, experienced staff can move into supervisory or management roles, where they can oversee teams and implement new strategies. With further experience and training, individuals may also be able to transition into specialized fields such as logistics or supply chain management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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