Durban: Assistant Floor Manager

Roles and Responsibilities: The purpose of the Floor Manager is to effectively plan, control and monitor the performance of his / her departments to ensure that they operate at an optimal level. Championing the purpose and values of the organization. Manage Department targets and profitability of all floor departments Being part of management and to support the team when required to do so. Use information and data to make informed decisions on store operations. Sales Targets – Develop and Implement strategies to meet sales targets across departments. GP Targets – Develop and Implement strategies to meet GP targets across departments. Wastage – Monitor wastage and develop and implement methods to reduce wastage across departments. Shrinkage results – Develop and implement shrinkage controls across departments. Expenses – Manage and control expenses Evaluate rate of sales / product category and implement recommendations for improvement. Manage Stock: Stock levels – Maintain ideal stock levels across all floor departments Range – Determine range per product category. Ordering Order goods in relation to rate of sale. Schedule deliveries as per the requirements of the business. Category stock counts – Analyze category stock counts cyclical schedule and investigate variances. Stock rotation – Conduct spot checks across departments to ensure stock rotation is in place Pricing and POS: Pricing – Conduct spot checks across departments and ensure accuracy of pricing on shelf. POS – Spot check sales floor to ensure all products have neat and tidy prices displayed. Theme POS – Theme POS is neat and tidy and removed once the theme is over (e.g., Easter) Manage Grocery Promotions: Negotiate deals Engage with suppliers for deals to improve the profitability of the store Order promotions – Verify promotional orders regarding quantities / timing. Stock levels – Evaluate stock levels according to rate of sales and duration of promotion to reduce insufficient / surplus stock. Evaluate success – For each promotion to determine successes and failures of the promotion. Hygiene & Housekeeping: Stock – Conduct spot checks daily to ensure all stock is clean and neatly displayed. Ticketing – Conduct spot checks to ensure that all ticketing is clean and tidy ticketing on all products. Display units & Gondola Ends – Conduct daily spot checks across all departments to ensure display units are clean, neat and tidy Equipment maintained – Maintained all equipment used including Telxons / merchandising trolleys / Shelving / ticketing system etc. Customer Care results Evaluate results and develop and implement methods to improve customer care results. Manage staff: Recruitment – Using correct procedures. Discipline staff – Using correct procedures. Training – Set training targets per department and implement. Coach staff – To meet job and organizational requirements. Performance management – All staff are aware of the required to deliver agreed work standards and are given a performance review 4 x per year. Communicating with staff – Communicate new developments with staff on an ongoing basis. Shifts & Rosters – Evaluate shifts and rosters to optimize staff productivity and reducing overtime on a weekly and monthly basis. Leave – Planned annual leave cycles. Managing customers: Resolving customer complaints – Satisfied customers. Advising customers – Satisfied customers. Customer relationships – Develop personalized relationships with regular customers. Customer activities in store – Satisfied customers. Open and close the store: Maintain store standards – Satisfied customers. Maintaining profitability – Ensuring that shrinkage controls are in place. Maintaining security procedures – Ensure security procedures are carried out to safeguard store assets and customers. Requirements: Management skills – Manage a team of people to achieve targets set. Communication skills – Communicate effectively with consumers, teammates, and suppliers. Negotiation skills – Negotiate deals with suppliers. Coaching skills – Coach staff Market trends – Current and future trends of consumers shopping habits. Retail – The FMCG retail environment. Product knowledge – Products across all floor management departments. Ordering and stock rotation – Controls used to maintain ideal stock levels and sales mix during different trading periods. Cold chain management Leadership abilities – Ability to lead a team of people. Product minded – Learn new aspects about products, materials, and processes to better service the customer. Customer minded – Be outgoing and enjoy interacting with customers. Team player – Extend beyond personal responsibilities to assist fellow teammates and be respectful, appreciative, fair, and thankful of other teammates. Detail minded – Give attention to detail in daily work habits without losing focus on the overall task at hand. “Stable” – Be positive each day without allowing mood swings to affect job performance. Growth Potential – Take advantage of personal development opportunities and be able to welcome and appreciate To achieve all the above, the Floor Manager must manage and lead a team of people. Communicate effectively to the relevant teams/departments. Be able to identify and resolve problems as and when they arise. Be able to analyze a range of data and share information to help improve the store. Extend beyond the call of duty without being asked to. Give attention to detail in all aspects of Key Performance Areas.