Durban: Contracts Manager

Location: KZN, Midlands The Contracts Manager is responsible for overseeing operational sites, effective day-to-day management of site-based operations, quality, safety, and client satisfaction, of TES employees on site which is in line with the client Service Level Agreements. Role Responsibilities: Operational Management: Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures. Ensure all employment contracts are correctly signed, and all additional onboarding documents are attached. Conduct induction for all new employees, briefing them on the code of conduct as well as company and client operating policies, procedures, health & safety and labour relations issues prior to placing an individual on assignment or on the first day. Oversee the issuing of correct personal protective equipment (PPE) to the employee before placing them on assignment. Ensure the employee is assigned to the correct work area and introduced to the relevant Supervisor. Responsible for arranging and overseeing the training of employees as required by the client. Ensure that the payroll process and layout of payslips is explained to employees. Communicate client needs and demands to Operations Manager. Forecast and plan for peak and seasonal labour requirements in liaison with the client and Recruitment Centre. Responsible for reporting on daily fill rate to the client and Operations Manager. Manage the Health and Safety at client site including the Injury on Duty and follow standard process in reporting workplace accidents. Industrial Relations Ensure the disciplinary code and other relevant statutory acts (Basic Conditions of Employment, Labour Relations Act/ Skills Development Act) are displayed in the workplace of the client. Ensure that employees problems & grievances are addressed and solved promptly and in a professional manner, attending to employee well-being issues. Ensure that all employees are managed on a day to day basis in accordance with applicable labour legislation, as well as client labour relations policies and procedures. Ensure that all incidents involving disciplinary issues are procedurally and substantively fair, fully investigated, recorded, and acted upon in a legally defensible manner. Request the assistance and guidance of the IR Consultant in disciplinary matters where required. Manage poor performance reported by client of employees in accordance with their job descriptions and job requirements. Ensure that all disciplinary action is recorded and reported on according to company standard operating procedures. Advise the client of correct disciplinary steps to follow to avoid unfair discrimination and unfair dismissal, thus limiting unnecessary CCMA attendance. Escalate any complex issues. Responsible for ensuring that contingency plans are in place to deal with strikes and unplanned work stoppages. Ensure harmonious industrial relations climate on client sites through collaboration with relevant union officials and shop stewards when required. Hold regular Toolbox talks prior to the shift starting with employees (weekly) and discuss any Health and Safety concerns. Ensure that all IR work done is recorded in the logbook allocated to each consultant and included in the weekly report for the relevant week. Ensure proper termination of all contracts of employment in line with standard operating procedure and relevant regulations. Reporting and Administration Compile a weekly report of all site activities and submit to Operations Manager and HR Officer. Keep all documents pertaining to disciplinary matters filed. Ensure that the site team adheres to the payroll deadlines and presents the payroll department with accurate payroll data. Check accuracy of all payroll forms before submission. Ensure completed contracts are submitted to payroll within the required timeframes for capturing on payroll system and registration with the Compensation Commissioner in case of IOD’s. Check, verify and approve pre-extract and variance reports from Payroll. Conduct random checks on payslips prior to issuing to employees. Collect payslips for employees on site from the payroll office and distribute to all the employees. Attend to payroll queries timeously and keep a record to provide reports to the Client and Manager when required. Manage the Time and Attendance system to ensure employees are correctly loaded on the correct shift with the correct hours and submit weekly to payroll. Keep site matrix updated. Compliance and Governance Ensure compliance with company policies, standard operating procedures, and processes. Attend all meetings timeously when requested by management. People Management Manage site-based teams Support, coach, and develop site teams to improve performance Handle performance management, absence, and disciplinary issues where required Establish a positive work environment that gives rise to committed and motivated, employees resulting in optimal retention of staff. Customer Focus Contribute to a culture of customer service excellence. Identify and develop client/business relationships. Develop awareness and understanding of client business and needs and identify potential opportunities within client environment. Coordinate with staff members working on the same account to ensure consistent service. Help develop initiatives to increase customer satisfaction and retention. Finance Forecast and track client account metrics. Work towards exceeding targets in the number of candidates placed, creating a value to be billed to clients. Ensure that all client invoice processes and requirements are adhered to and queries dealt with timeously in liaison with Credit Control. Responsible for ensuring accurate and on time invoicing. Fully understand client pricing schedules and ensure that all contract expenditure is within the parameters of the approved pricing schedules. Technical Knowledge and Skills Computer literacy Knowledge of relevant legislation and compliance Ability to manage tight deadlines Report writing Project management Behavioural Competencies Strong interpersonal skills Organisational skills Detail and process orientated Problem solving Stress tolerance Relationship building Negotiation skills Customer service orientation Ability to work under pressure Minimum Experience Minimum 3 – 5 years as a Contract Manager or similar within the recruitment industry NQF4 Labour recruitment or related HR qualification 2 years of supervisory experience TES experience is advantageous Project Management Skills