Durban: Learning & Development Manager

April 24, 2026 Jobs in Durban

Job Description

About the Role

We are seeking an experienced and driven Learning & Development Manager to lead the design, delivery, and continuous improvement of training programmes within a dynamic, high-performance BPO environment. This role will be responsible for developing impactful learning solutions across product, process, systems, and skills training, while leading a team to deliver high-quality training interventions across the business.

Key Responsibilities

Design, implement, and continuously improve the Learning & Development strategy
Develop and deliver blended learning solutions (face-to-face, virtual, e-learning, coaching, and on-the-job training)
Lead and manage a team of facilitators, ensuring high standards of delivery and consistency
Conduct Training Needs Analysis (TNA) to identify skills gaps and align training to business and client requirements
Oversee onboarding and ongoing (“in-life”) training programmes
Maintain and manage learning content within the Learning Management System (LMS)
Track training participation, performance, and effectiveness using data-driven insights
Produce and present weekly and monthly reports on training performance and impact
Partner with stakeholders across operations and clients to align training outcomes with business needs
Drive continuous improvement through feedback, coaching, and best practices

Requirements

Matric (essential)
Relevant Bachelor’s degree (highly advantageous)
Skills Development Facilitator and/or Assessor qualification (preferred)

Qualifications

No qualifications mentioned.

Salary & Benefits

No salary or benefits information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About HR & recruitment Jobs in eThekwini

The human resources (HR) and recruitment industry is a vital component of the business landscape in eThekwini, South Africa, with a growing demand for skilled professionals to manage and develop talent within organizations. Typically, HR and recruitment roles are found across various sectors, including financial services, technology, manufacturing, and more. Generally, these positions require a strong understanding of employment laws, employee relations, and talent management.

Salary ranges for HR and recruitment professionals in eThekwini can vary widely depending on factors such as experience, company size, industry sector, and location. Broadly speaking, salaries for HR roles tend to fall within the R800 000 – R2 million per annum range, while recruitment specialist salaries often span from R600 000 – R1.5 million per year. However, it is essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.

Common skills required for HR and recruitment roles in eThekwini include proficiency in HR information systems, excellent communication and interpersonal skills, ability to analyze data and make informed decisions, knowledge of employment laws and regulations, experience with recruitment software and processes, and a strong understanding of talent management principles. Other useful skills may include project management, business analysis, and coaching or mentoring.

The financial services sector, technology industry, manufacturing sector, and public sector are among the common industries that employ HR and recruitment professionals. These roles often involve managing employee relations, developing recruitment strategies, implementing talent management programs, and providing support to employees on various HR-related matters.

Career development opportunities for HR and recruitment professionals in eThekwini are plentiful. Typically, individuals in these roles can progress to senior leadership positions, such as Head of HR or Director of Recruitment, after gaining sufficient experience and expertise. Many organizations also offer training and development programs to help their HR and recruitment staff stay up-to-date with industry trends and best practices. Furthermore, certifications like the Certified Professional in Human Resources (CPHR) or the Society for Human Resource Management (SHRM) certification can enhance one’s career prospects.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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