Job Description
About the Role
Kempston Recruitment is seeking a skilled Telematics Support specialist to join our team in East London. As a key member of our IT support team, you will be responsible for managing and maintaining our fleet tracking systems, providing technical support to users, and ensuring seamless day-to-day operations.
Key Responsibilities
- Management of stock levels (safekeeping and ordering)
- Management of stock levels of SIM cards associated with the vehicle trackers
- Liaising with the Fleet Manager to determine when setups are required, and responding accordingly
- Testing of all vehicle tracking units that have been returned
- Setup of all vehicle tracking units (panic units and standard trackers)
- Primary point of contact for any hardware and software issues
- Acting as administrative superuser on the current and new sites
- Champion of the camera integration rollout
- Research into early warning systems and other new insurance requirements
- Research on the use of beacons
- Point of contact for the VTR (Vehicle Tracking & Recovery) organisation
- Assist with training on the tracking system to ensure effective user adoption
- Assist onsite support technicians when queries arise regarding vehicle tracker installations
- Proactive monitoring of the tracking system to ensure all units are functioning as they should
- Weekly monitoring of vehicle last checkin and eco score reports to identify issues
- Monitoring of vehicle battery levels to prewarn branches when batteries are going flat
Requirements
- Matric Certificate
- 3+ years’ experience as an IT Technician or in a similar role
- A+ and N+ certifications (or equivalent) are required
- Valid driver’s license and willingness to travel between sites if required
- Understanding of computer hardware and software troubleshooting
- Familiarity with Microsoft Windows operating systems (Windows 10/11)
- Basic knowledge of Microsoft Office applications (Outlook, Word, Excel)
Qualifications
No formal qualifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Eastern Cape
The automotive technician industry is a vital component of the Eastern Cape’s economy, with a growing demand for skilled technicians to maintain and repair vehicles for various sectors. Typically, the job market in this field is relatively stable, with a steady stream of job opportunities available. However, as with any industry, fluctuations in consumer spending and economic conditions can impact hiring patterns.
Generally, automotive technicians in Eastern Cape can expect to earn salaries within the range of R200 000 to R500 000 per annum, although this figure may vary widely depending on factors such as experience, company size, and industry sector. For instance, technicians working for smaller, independent garages may start at a lower salary, while those employed by larger corporations or major automotive manufacturers may earn significantly more.
Common skills required for an automotive technician role include mechanical aptitude, problem-solving abilities, communication skills, and attention to detail. Typically, technicians possess a National Qualifications Framework (NQF) Level 4 or 5 qualification in automotive repair, as well as relevant work experience. Often, employers also require technicians to be certified by industry-recognized bodies such as the Institute of the Motor Industry (IMI).
The financial services sector, technology industry, and manufacturing sector are among the industries that commonly employ automotive technicians. These sectors typically require technicians who can diagnose and repair complex mechanical issues, as well as work efficiently in a fast-paced environment.
Career development opportunities for automotive technicians in Eastern Cape are numerous. Typically, experienced technicians can move into supervisory or management roles, while those with specialized skills may be able to pursue careers in training and education or start their own garages. Many employers also offer on-the-job training and apprenticeship programs to help technicians develop their skills and advance in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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