Job Description
About the Role
As a Service Technician at West Coast Personnel, you will be responsible for providing exceptional client service, conducting technical installations and maintenance, and contributing to the growth of our company through continuous self-development.
Key Responsibilities
- Conduct approximately 10 client visits per day across an assigned territory
- Maintain a structured 4–6 week client call cycle
- Represent the company professionally and protect brand reputation at all times
- Provide emergency and after-hours technical support when required
- Build and maintain strong relationships with key client stakeholders (managers, chefs, buyers, etc.)
- Install, program, service, and repair dosing systems and related equipment, including:
- Industrial laundry machines
- Dishwashers, glass washers, crate washers
- Kitchen and housekeeping chemical dosing systems
- Diagnose and resolve technical faults efficiently on-site
- Assist with product deliveries when required
- Train clients on equipment operation and chemical usage
- Ensure all training records and documentation are completed accurately
- Provide ongoing technical support, demonstrations, and product guidance
- Submit weekly sales and technical reports to the Sales Manager
- Complete service reports and maintain accurate documentation
- Capture and report market intelligence (competitor activity, client feedback, trends)
- Support debtor follow-ups and ensure correct client records are maintained
- Assist with stock control and periodic stock takes
- Ensure compliance with health, safety, and environmental regulations
- Support merchandising and brand visibility at client sites
Requirements
- Grade 12 (Matric)
- Valid driver’s license (essential)
- Electrical field experience (minimum 2–3 years preferred)
- Electrical qualification will be highly advantageous
- Experience in industrial laundry or dishwashing systems advantageous
- Basic programming knowledge of equipment advantageous
Qualifications
None mentioned.
Salary & Benefits
Own reliable transport is preferred, however company vehicles will be provided for business travel.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Manufacturing Jobs in Eastern Cape
The retail manufacturing industry in Eastern Cape, South Africa is generally a significant sector, contributing to the country’s economic growth and job creation. Typically, this field offers stable employment opportunities for those interested in working with products and supplies.
Salaries in retail manufacturing positions can vary widely, depending on factors such as level of experience, company size, and industry sector. Generally, salaries range from R150 000 per annum to R350 000 per annum, but it’s essential to note that actual salary figures may differ significantly from these estimates. For instance, roles in smaller companies or those with limited experience might fall at the lower end of this range, while senior positions or those in larger organizations could earn higher salaries.
Common skills required for retail manufacturing roles include: analytical thinking; problem-solving abilities; strong communication and interpersonal skills; attention to detail; organisation and time management skills; basic knowledge of inventory control systems; and a willingness to learn about new technologies. Typically, candidates with experience in logistics, supply chain management, or manufacturing are well-suited for these positions.
In terms of industry sectors, retail manufacturing roles can be found in various sectors such as the technology industry, manufacturing sector, and even some organisations within the financial services sector. These industries often employ staff to oversee product storage and inventory, manage supply chains, and coordinate production processes.
For those interested in a career in retail manufacturing, there are opportunities for professional growth and development. Typically, roles can progress from entry-level positions to more senior roles such as team leader or supervisor, with experience and additional training. Some employees may also choose to specialise in areas like inventory management or quality control, which can lead to further advancement opportunities within the company or even in related industries.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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