Ermelo: Area Operations Manager posted by AVI Limited

About the Role

We are seeking a passionate Area Operations Manager to join our AVI Field Marketing Shared Services Division in Ermelo, South Africa. As a key member of our team, you will lead and manage a high-performing merchandising team, drive retail excellence, and boost sales by optimizing in-store execution, managing promotions, and building strong customer relationships.

Key Responsibilities

• Monitor store ordering process, stock levels, and returns and take corrective action if required
• Negotiate promotional activity POP implementation and negotiate ad-hoc display and space
• Check-in stock, expiry dates, and ensure shelf health standards are maintained
• Address pricing and delivery issues
• Monitor forward share in relation to market share as well as the rate of sale
• Maintain customer and company records
• Complete price surveys timeously
• Update records of all company equipment and assets
• Communicate issues and provide solutions where possible
• Ensure adherence to store policies and procedures at all times
• Monitor and manage Merchandiser / Field Marketer and Sales Representatives’ attendance and ensure registers are updated
• Confirm call cycles are followed and communicate changes to customers when needed
• Manage and plan leave for subordinates
• Prepare monthly payroll for Human Resources
• Conduct floor walks with Field Marketers, Merchandisers, and Sales Representatives
• Brief staff of all cycle priorities and ensure a clear understanding of objectives
• Develop staff by identifying training needs and providing on-the-job coaching if required
• Keep Regional Operations Manager up to date on conduct issues
• Staff management in line with company policy and procedures
• Conduct appraisals on field staff
• Set targets for subordinates by store by category in line with business unit objectives and strategy

Requirements

• A minimum of three (3) years of experience in a Sales Supervisor or Sales Manager role required
• Experience within FMCG dealing with retail customers
• Good understanding and implementation of human resources and industrial relations processes and procedures

Qualifications

• Completed Matric / Grade 12 is essential
• A completed tertiary qualification (Business / Sales / Marketing / Retail) would be advantageous

Salary & Benefits

Not applicable