Franschhoek: Assistant Hotel Manager posted by IntelliStaff

March 11, 2026 Jobs in Cape Winelands

IntelliStaff

Western Cape

Other Tourism/Hospitality

Job Description

About the Role

We are seeking an experienced and reliable Assistant Hotel Manager to join our team in Franschhoek, Cape Town. The successful candidate will play a key role in enhancing operational efficiency and service quality at our hotel, working closely with the Hotel Manager to deliver exceptional guest experiences.

Key Responsibilities

Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
Work with relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
Attend daily, weekly, and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
Have detailed knowledge of all Front Office, Housekeeping, and F&B procedures to ensure that constant guidance is provided.
Create an environment that fosters positive employee engagement and commitment to their roles.
Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
Enforce discipline where necessary according to the Code of Conduct.
Work with third-party suppliers to ensure excellent service to both the organization and the guests.
Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
Manage department rosters, attendance, and leave balances to control staffing costs.
Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures.
Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.

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Requirements

Ability to confidently operate within a fast-paced and challenging environment.
Effective complaint handling.
Superior communication and interpersonal skills.
Financial acumen.
Personal and professional integrity of the highest standard.

Qualifications

Diploma in Hospitality Management or Tourism (if applicable).

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Tourism/Hospitality Jobs in Western Cape

The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.

Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.

Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.

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The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.

Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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