Job Description
About the Role
The Manor is seeking a warm, polished and highly organised Front of House Receptionist to join our team in Franschhoek. This guest-facing role requires someone who loves hospitality, thinks on their feet, and is happy to support across departments when needed.
Key Responsibilities
- Deliver a friendly, professional welcome and check-in/check-out experience
- Manage guest communications (phone, email, WhatsApp) promptly and accurately
- Handle reservations, payments, invoicing and guest account queries
- Provide concierge-style assistance (local recommendations, bookings, transport, special requests)
- Ensure the reception area and guest touchpoints are immaculate and well presented
- Coordinate with housekeeping, maintenance, and management to resolve guest needs quickly
- Assist other departments when needed (e.g., breakfast service support, turndown assistance, admin tasks)
- Maintain accurate logs, handovers, and incident reporting between shifts
Requirements
- Lives in Franschhoek or very close by (reliable daily transport is essential)
- Willing and able to work varied shift hours (early/late shifts, weekends, and public holidays)
- Excellent spoken and written English (additional languages are a bonus)
- Confident with computers and basic admin (emails, bookings, POS / PMS systems)
- Strong guest-service mindset with a calm, professional manner under pressure
- High attention to detail, punctual, trustworthy, and well-presented
- Able to be flexible and assist in other areas of the Manor when required
Qualifications
- None mentioned
Salary & Benefits
- Competitive remuneration based on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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