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Franschhoek: Receptionist / Night Audit Relief posted by Dream Resorts

Job Description

About the Role

Dream Resorts is seeking a friendly and welcoming Receptionist/ Night Audit Relief to join our team in Franschhoek. As a key member of our front office, you will be responsible for providing exceptional customer service, ensuring efficient operations, and supporting our Night Auditor during night shifts.

Key Responsibilities

  • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
  • Preparing bills and taking payments; dealing with special requests from guests (such as booking theatre tickets or storing valuable items); reporting and/or actioning issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guest comfort and satisfaction.
  • Build good relationships with guests to make them feel comfortable and address any complaints in a courteous manner to protect the image of the resort.
  • Assist with or provide relief for night audit duties when required, including reconciling daily transactions, verifying guest accounts, and ensuring accurate financial reporting to support smooth front office operations.

Requirements

  • Grade 12
  • 1-2 years relevant front of house or related experience
  • 2 years solid customer service and administrative experience
  • Apex experience would be beneficial
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.
  • Administration— Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations.
  • Time Management — Managing one’s own time effectively.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.

Qualifications

No formal qualifications are required for this role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel/Tourism Jobs in Western Cape

The travel and tourism industry in Western Cape is one of the most vibrant and dynamic sectors in the region, with a strong focus on showcasing the province’s natural beauty and rich cultural heritage to both local and international visitors. Typically, this industry is characterized by high levels of seasonal fluctuation, with peak periods often coinciding with major festivals, events, or school holidays. As a result, many travel professionals in the Western Cape often prioritize flexibility and adaptability as key skills for success.

In terms of compensation, salaries for travel and tourism positions in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally speaking, common salary ranges for roles in this field tend to fall within the R200 000 – R500 000 per annum bracket. However, it is essential to note that actual salaries may differ significantly from these broad estimates, with experience, qualifications, and performance all playing significant roles in determining individual compensation packages.

To excel in a travel or tourism role in Western Cape, common skills include excellent communication and interpersonal skills, ability to work under pressure, proficiency in multiple languages (especially Afrikaans, English, and isiXhosa), knowledge of local attractions and tourism products, marketing and sales acumen, adaptability, and basic computer skills. Other essential skills may include conflict resolution, problem-solving, and a strong customer service focus.

The Western Cape is home to a diverse range of industries that commonly employ travel and tourism professionals, including financial services sector, technology industry, manufacturing sector, agriculture sector, and hospitality sector. Many large multinational corporations have a significant presence in the region, as well as numerous local businesses and startups.

Career development opportunities for travel professionals in Western Cape are plentiful, with many companies investing heavily in training and development programs to equip staff with the skills and knowledge required to succeed in an ever-changing industry landscape. Typically, career progression paths may include roles such as tour operations manager, destination management company owner, tourism marketing specialist, or hotel manager. With experience and a strong work ethic, it is possible to move into senior leadership positions or start one’s own business venture within the travel and tourism sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Cape Winelands, Jobs in Franschhoek, Jobs in South Africa, Jobs in Western Cape

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