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Free State: Head of Retail Operations (JB5934) posted by Kontak Recruitment

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Job Description

About the Role

Kontak Recruitment is seeking an experienced Head of Retail Operations to lead and drive performance across our national network of 85 stores in Bloemfontein, Free State. As a commercially driven retail leader, you will be responsible for overseeing store managers, improving store performance, enforcing operational discipline, and ensuring the delivery of key financial and operational KPIs across the group.

Key Responsibilities

  • Drive overall company turnover across all stores
  • Develop and implement national sales strategies to support business growth
  • Monitor daily, weekly and monthly store sales performance
  • Identify underperforming stores and implement turnaround strategies
  • Ensure effective execution of promotional campaigns across all stores
  • Establish and monitor store performance KPIs including sales, gross profit, shrinkage, stock loss and expenses
  • Lead and manage store managers or regional leadership teams
  • Recruit, mentor and develop retail leadership talent
  • Drive accountability, performance discipline and company culture across the group
  • Ensure consistent implementation of operational procedures across all stores
  • Maintain visual merchandising and brand standards
  • Oversee stock control procedures and drive shrinkage reduction initiatives

Requirements

  • Degree or Diploma in Business Management, Retail Management or Operations
  • Minimum of 8-10 years retail experience
  • Minimum of 5 years experience in multi-store, regional or national retail management
  • Proven experience managing large store networks (20 stores preferred)
  • Strong financial and commercial acumen
  • Strong leadership and performance management experience
  • Valid drivers license

Qualifications

None specified

Salary & Benefits

R80 R100 000 basic per month, with incentives, benefits including company vehicle and provident fund.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in South Africa

The retail and wholesale sectors in South Africa are experiencing steady growth, driven by the increasing demand for goods and services from a diverse consumer base. Typically, these industries offer stable employment opportunities with competitive salaries. However, job security can vary depending on factors such as economic performance and industry trends.

When it comes to salary ranges, it’s essential to note that compensation packages can differ significantly based on experience, company size, and industry sector. Generally, retail professionals in South Africa can expect a salary range of R400 000 to R600 000 per annum, with top performers earning upwards of R800 000 or more. However, these figures are subject to variation, and actual salaries may be lower or higher depending on individual circumstances.

In the retail and wholesale sectors, common skills in demand include excellent communication skills, a strong attention to detail, and ability to work well under pressure. Retail professionals typically require basic math skills, a good understanding of customer service principles, and proficiency in using point-of-sale systems. Additionally, knowledge of inventory management, supply chain logistics, and data analysis are often essential for success in these roles.

The retail and wholesale industries commonly employ staff across various sectors, including financial services, technology, manufacturing, and e-commerce. In the financial services sector, retail professionals may work as customer service representatives or help desk assistants, while those in the technology industry might support sales teams or manage online store operations. In manufacturing and e-commerce, roles often involve inventory management, logistics coordination, and supply chain optimization.

Career progression opportunities in the retail and wholesale sectors are generally good, with many companies providing training and development programs to enhance skills and advance career prospects. Typically, staff may start as entry-level sales assistants or customer service representatives and progress to more senior roles such as team leaders, operations managers, or specialist advisors. With experience and industry knowledge, professionals can also consider transitioning into management or leadership positions within the company or exploring opportunities in related fields like business development or supply chain management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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