Job Description
About the Role
The Junior Support Agent will be the first line of defence for Recruit-It’s document management and process automation ecosystem, as well as the company’s print management software packages sold to their customers.
Key Responsibilities
- Tier 1 Support (Initial triage of the support request)
- Tier 1 Troubleshooting
- System Maintenance
- System Updates
Requirements
- SQL Knowledge (Microsoft SQL) PostgreSQL is an Advantage. Microsoft SQL Server 2016 and above
- Basic Web Technologies Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.
- Basic understanding of AI and Natural Language Prompts
- Technical Troubleshooting skills. The ability to do basic problem-solving.
- Windows Environment experience. Navigating Windows Server environments and managing basic IIS (Internet Information Services) settings. Windows Server 2016 and above
- Windows Desktop Environment Experience: Navigating Windows Desktop environments and managing basic services and software packages.
- Basic Networking skills: Familiar with how a network is set up and configured.
Advantages Requirements
- A Basic understanding of APIs and how data moves between different software platforms.
- Experience with Regular Expressions (RegEx) for data validation and pattern matching.
- Knowledge of document management and workflow technologies.
- MAC OS Environment experience with navigating and managing basic Services
- Linux OS Environment experience with navigating and managing basic services and applications.
Core Competencies
- Patience: The ability to translate “tech-speak” into plain English for non-technical users.
- Documentation Skills: A commitment to logging tickets accurately.
- Adaptable: The ability to learn new technologies and grow core skills to fulfil other roles in the organization. The ability to work under intense pressure.
Salary & Benefits
No information is available on salary or benefits as this was not mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Gauteng
The automotive technician industry in Gauteng is a significant sector, with many opportunities available to those passionate about the mechanics of vehicles. Generally, job seekers can expect a stable and diverse job market, with common positions including service technicians, mechanic supervisors, and vehicle inspectors.
Typically, salaries for automotive technicians in Gauteng are within the R400 000 – R800 000 per annum range, depending on factors such as experience, company size, and industry sector. For example, entry-level technicians may start around R300 000, while senior technicians with significant experience can earn upwards of R700 000. However, it’s essential to note that salaries can vary widely, and actual figures will depend on individual circumstances.
Common skills required for automotive technician roles include mechanical aptitude, problem-solving abilities, and excellent communication skills. Additionally, proficiency in diagnostic software, electrical system knowledge, and the ability to work with a variety of vehicle makes are often highly valued. Other essential skills may include attention to detail, time management, and teamwork.
The automotive sector is a diverse industry, employing technicians in various sectors such as financial services, technology, and manufacturing. Financial institutions, for instance, require technicians who can work on luxury vehicles, while the technology industry demands expertise in electric and hybrid vehicles.
Career development opportunities are plentiful in this field. Typically, technicians can progress to senior roles or move into management positions, overseeing teams of technicians. Some may also choose to specialize in specific areas, such as diesel engine repair or vehicle inspection. Others may opt for further education and training, pursuing careers in automotive engineering or related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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