George: Administrative Assistant – Golf Operations posted by South Cape Recruitment

About the Role

As an Administrative Assistant in Golf Operations at South Cape Recruitment, you will be the first point of contact for members, guests, and suppliers, delivering a warm and efficient front office experience that aligns with the Kingswood Brand. You will play a vital role in managing various aspects of golf bookings, daily operations, membership administration, competition and events administration, financial administration, procurement, reporting, data management, marketing, and general administrative support.

Key Responsibilities

• Serve as a professional first point of contact for members, guests, visitors, and suppliers via telephone, email, and in person
• Deliver a warm, efficient, and service-orientated front office experience aligned with the Kingswood Brand
• Respond promptly to enquiries regarding bookings, competitions, memberships, green fees, carts, lessons, events, and club facilities
• Manage incoming correspondence and direct queries to relevant departments
• Assist members with accounts queries, spending accounts, statements, vouchers, and general requests
• Maintain confidentiality and professionalism in all interactions

• Assist with managing tee time bookings, amendments, cancellations, and waitlists through ClubMaster and other booking systems
• Verify booking details, reates applied, player categories, and payment status
• Prepare and issue daily golfer access codes and gate entry information
• Assist with Golf cart bookings, allocations, and usage records
• Support the Golf Coordinator and Pro Shop with competition entries draw sheets, pairings, and event administration
• Assist with pace-of-play administration and player communication during busy periods
• Coordinate no-show follow-up and booking compliance where required

• Assist with processing membership applications, renewals, upgrades, resignations, and category changes
• Capture and maintain accurate member data on ClubMaster and related systems
• Register new members on applicable handicap or golf association platforms
• Prepare membership invoices, levy schedules, and joining documentation
• Maintain updated contact databases for email, SMS, and WhatsApp communication
• Support member onboarding to ensure a seamless welcome experience

• Assist with administration of weekly competitions, club championships, leagues, and golf days
• Capture entries, prepare start sheets, scorecards, registration lists, and result summaries
• Allocate competition winnings and prize credits to member spending accounts
• Support prize-givings, event registration desks, sponsor liaison, and player queries
• Assist with corporate Golf Day administration, invoicing confirmations, and post-even reconciliations
• Coordinate meeting logistics for committees, captains, and Golf governance meetings

• Perform daily reconciliations of golf bookings, green fees, cart fees, competition fees, retail sales, and related income streams
• Verify payments received via cash, card, EFt, account charges, and online channels
• Process refunds, credit notes, journal entries, and account allocations as authorised
• Prepare daily cash-ups and submit supporting documentation to the Financial Manager
• Assist with debtor follow-up and overdue member accounts where required
• Maintain accurate financial records and filing for audit purposes
• Support month-end and year-end reporting processes

• Order and monitor office stationery, consumables, cleaning products, and operational supplies
• Manage store room access control, stock counts, and product issue records
• Assist with supplier orders, quotations, invoice matching, and delivery checks
• Ensure cost-effective purchasing within approved budgets

• Prepare routine operational reports including rounds played, booking trends, revenue summaries, competition participation, and membership statistics
• Maintain historical records of events, hole-in-ones, league results, and club milestones
• Assist management with forecasting data and business insights
• Ensure accurate filing and document retention in digital and physical formats

• Assist with member newsletters, notices, promotional emails, and operational updates
• Support social media content collection and event communication when required
• Update member communication lists and distribution groups
• Assist with signage, posters, and tournament communication material

• Provide administrative support to the Golf Director, Financial Manager, Committees, and senior management as required
• Take minutes of meetings when requested
• Maintain diaries, schedules, and follow-up action lists
• Assist with special projects and continuous improvement initiatives.

Requirements

• Strong customer service skills and ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and professionalism in all interactions
• Basic computer skills and proficiency in Microsoft Office applications
• Ability to work independently and as part of a team

Qualifications

• No specific qualifications required, but a strong interest in the golf industry is preferred.

Salary & Benefits

• Competitive salary will be discussed during the interview process.