Grahamstown: Lodge Manager posted by Bright Placements (PTY) Ltd
Posted on 2025-04-30 00:00:00
| Employer | Bright Placements (PTY) Ltd |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Eastern Cape / Grahamstown |
Job Summary
- Oversee daily operations of the lodge, ensuring smooth and efficient service.
- Manage all aspects of guest services, ensuring the highest level of luxury and satisfaction.
- Lead, train, and supervise lodge staff, fostering a collaborative and high-performance team environment.
- Ensure that all lodge facilities and services are maintained to 5-star standards.
- Coordinate with the kitchen and housekeeping teams to ensure exceptional dining and room experiences.
- Manage guest requests and special arrangements, ensuring their needs are met promptly and professionally.
- Ensure health and safety standards are maintained across the lodge and within staff practices.
- Act as the primary point of contact for guests, addressing any concerns and handling guest feedback effectively.
- Provide administrative support, including managing budgets, inventory, and ensuring operational costs are controlled.
- Ensure staff are properly trained on lodge operations, service standards, and safety protocols.
- Step in as Relief Lodge Manager during the absence of the primary manager, maintaining the high standards of operation and guest experience.
Requirements:
- Proven experience as a Villa Manager, Lodge Manager, or in a similar luxury hospitality role, within a 5-star or remote environment.
- Strong leadership and interpersonal skills, with the ability to manage and motivate a diverse team.
- Exceptional guest service skills with a focus on attention to detail and luxury hospitality standards.
- Excellent organizational and time-management abilities to manage multiple tasks and staff effectively.
- Strong problem-solving skills and ability to handle guest concerns and operational challenges.
- Knowledge of financial management, including budgeting and controlling operational costs.
- Ability to adapt to a remote, high-pressure environment while maintaining a calm and professional demeanor.
- Excellent communication skills and a positive, proactive attitude.
- Experience working in a remote lodge or safari environment is a plus.
- A valid driver’s license and the ability to drive a 4×4 vehicle in off-road conditions is a plus.
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