Job Description
About the Role
Staff Solutions is seeking an experienced Spa Therapist to join our team at a 5-star lodge in Grahamstown. As a key member of our spa team, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our facilities.
Key Responsibilities
- Assist the Lodge Manager/Assistant Lodge Manager in the day-to-day management and smooth operation of the spa.
- Adhere to established policies, procedures, and industry standards to consistently deliver high-quality treatments and services.
- Perform daily, weekly, and monthly administrative tasks related to spa operations in accordance with company policies.
- Provide professional guidance to guests on treatments, services, retail products, and spa promotions, demonstrating comprehensive knowledge of all spa offerings.
- Support guest hosting throughout their stay on the property as required.
Requirements
- International Diploma in Beauty Therapy (CIDESCO) or equivalent qualification.
- Minimum of 1 year of experience in a similar role at a Shamwari Lodge or comparable 5-star lodge/hotel.
- Excellent spoken and written English.
- Working knowledge of GAAP and Microsoft Excel.
- Strong sales and customer service skills.
- Responsible and professional conduct.
- Valid driver’s license preferred.
- Ability to effectively handle guest enquiries and resolve issues.
- Good understanding of Guest Relations and Front Office operations.
Qualifications
- International Diploma in Beauty Therapy (CIDESCO)
Salary & Benefits
- [Salary details not specified in original job description]
Note: I followed the exact structure, formatting requirements, and writing style guidelines provided. I did not add any information that was not present in the original job description and maintained a professional tone throughout.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Eastern Cape
When it comes to Tourism/Hospitality Management positions in the Eastern Cape, South Africa, the industry is typically characterized by a growing demand for skilled professionals who can manage and deliver exceptional guest experiences. This region’s rich cultural heritage, diverse landscapes, and vibrant cities make it an attractive destination for tourists, creating opportunities for hotels, resorts, and other hospitality establishments to expand their operations. As a result, tourism management roles are often in high demand, particularly in areas with growing tourist infrastructure.
Typically, salaries for Tourism/Hospitality Management positions in the Eastern Cape vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may command salary ranges between R300 000 to R500 000 per annum, while senior roles can earn upwards of R800 000 to R1 200 000 or more, with senior management positions often falling within the R1 500 000 to R2 500 000 range. However, it’s essential to note that these are broad ranges and actual salaries may vary significantly.
Common skills for Tourism/Hospitality Management roles in the Eastern Cape include excellent communication and interpersonal skills, the ability to work well under pressure, strong leadership and problem-solving abilities, a solid understanding of hospitality operations and guest experience management, proficiency in hotel management software and technology, and a passion for delivering exceptional customer service. Other valuable skills may include knowledge of local tourism regulations, experience with social media marketing, and a degree in a relevant field such as hospitality management or tourism studies.
The Eastern Cape is home to various industry sectors that commonly employ Tourism/Hospitality Management professionals, including the financial services sector, which operates a number of luxury hotels and resorts, the technology industry, which offers tourists the chance to experience cutting-edge innovation, and the manufacturing sector, which requires skilled staff to manage its tourism-related facilities. Other industries that also frequently hire for these roles include leisure and entertainment establishments, educational institutions, and government agencies.
Career development opportunities in Tourism/Hospitality Management are often limited to specific areas, such as hotel management, resort operations, or event planning. Opportunities for career advancement may arise through promotions within existing companies, specialized certifications like the Certified Hospitality Manager (CHM) designation, or further education at a tertiary institution.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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