Green Point: Group Reservations Consultant posted by Hospitality and Outdoor Ltd

Hospitality and Outdoor- New Vacancy- Groups Reservations Consultant Greenpoint – Cape Town Requirements: 3-5 years previous experience in reservations for a 4/5 star establishment- Essential Excellent communication and interpersonal skills. Experience in Nebula Highly Beneficial Strong organizational skills with attention to detail. Ability to work under pressure in a fast-paced environment. Previous experience in Banqueting / Conference would be highly advantageous. Able to work weekends Key Responsibilities: Manage daily administrative tasks pertaining to the reservation elements of the business. Respond to queries’ and assist our customers by telephone and email. Team player with high regard for efficiency and service excellence to clients Must be able to prioritize and manage tasks independently Deadline orientated and a good eye for detail and ability to multitask Good planning and organizational skills Self-motivated, organized and disciplined work ethics Respond to website, email and telephonic enquiries accurately, timeously and courteously Handle guest enquiries while establishing rapport with guests during booking process Maintain effective customer relationships and actively resolve guest complaints Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.) Maintain client database to ensure all guest information/details are complete Assist with maintaining an efficient administration system within the department Maximise sales, upselling of other revenue streams Package on Offer R18 000 – R22 000 pm, depending on experience