Hazyview: General Manager Operational Partner posted by HotelJobs

Operational Partner/General Manager. World Class 5* Lodge & Spa Hazyview To lead the restructuring of its iconic Retreat estate in Hazyview, Mpumalanga; Consolidating 13 tented suites, 2 villas, spa, restaurant, and agricultural assets into a high-performance entity. This on-site role reports to the owner. The position priorities hands-on leadership, HR transformation, and operational excellencefinancial understanding is valuable but secondary to proven change management grit. Executive Overview The Retreat is undergoing a pivotal clean-slate transition to professionalize operations, optimize the R25m annual turnover, and restore its world-class status. The GM will drive operational consolidation, workforce restructuring (exiting union structures for a high-performance team), and cultural transformation to unify farm and lodge staff. Core Responsibilities Leadership & HR Execute total HR restructure: recruit core team, develop personnel policies, foster trust/accountability to resolve remuneration/tip disputes. Set KPIs for heads of department, ensure legal compliance. Operations & Guest Experience Oversee day-to-day management for five-star standards across tented suites, villas, spa (SalonBridge), restaurant (Tablet POS), and farm. Conduct daily meetings with heads-of-departments. Manage inventory control for farm-to-table sourcing, health/safety protocols, and sustainability initiatives (e.g., water efficiency). Utilize Room Raccoon for property management. Financial Management Support P&L accountability through collaboration with the owner on budgets, internal payment controls, and oversight. Manage capital, maintenance, and FFE projects within budgets. Integrate Xero accounting; provide daily finance updates and reports to the owner. Key Performance Indicators (KPIs) Occupancy growth exceeding prior years. Turnover and EBITDA targets aligned to R25m revenue and R3m EBITDA Staff turnover reduction and union exit Food cost reduction and 98% inventory accuracy benchmarks Candidate Profile Proven leadership in managing complex workforces through change; trusted yet decisive. Hands-on operational grit; on-site requirement. Tech-savvy with Xero, Room Raccoon, SalonBridge, Tablet POS. Solid financial understanding to support P&L oversight (accounting/finance background advantageous but not required). Qualifications: Degree in business/hospitality/management preferred; 510 years multi-departmental leadership; Comfortable with high-performance standards and regulatory compliance (labour laws, tourism grading, environmental farm standards) Why Join the Estate ? Autonomy with direct input to reshape the business; profit-share upside; transformative impact on an iconic South African estate. Please Note – While all applications are valuable, well reach out directly to candidates who best meet the clients requirements.