Hout Bay: National Operations Assistant

About the Role

We are seeking a highly skilled and experienced National Operations Assistant to join our team in Hout Bay. The successful candidate will be responsible for providing critical operational support to General Managers, ensuring compliance with regulations and policies across all provinces. This is an excellent opportunity for a motivated individual to work in a fast-paced environment and contribute to the success of our organization.

Key Responsibilities

• Maintain ongoing communication with each General Manager to ensure all liquor, firearm, operating and tourism licenses are valid and compliant per property.
• Conduct regular spot checks with General Managers to ensure all critical compliance documentation is current, securely stored and audit-ready.
• Coordinate on legal compliance matters as required
• Monitor and confirm that General Managers are maintaining full legal and regulatory compliance across all provinces.
• Track the B-BBEE scorecard in collaboration with HODs
• Work closely with the CEO to review and reconcile quarterly B-BBEE spend
• Assist with administration and coordination of group initiatives
• Work with each General Manager to ensure all fixed assets, vehicles, and business operations are adequately insured.
• Maintain accurate, up-to-date asset registers
• Track insurance claims submitted by lodges, monitoring progress and escalating delays or issues
• Verify that CAR policies are in place prior to any construction and that required documentation is provided to banks.
• Coordinate annual renewals of group vehicle and liability insurance policies
• Support the CEO and Marketing team with distribution of the quarterly marketing plan
• Gather inputs in advance to support an informed plan, including social media performance, newsletters / email marketing, stakeholder communication, campaigns, and marketing / media / sales trips to properties.
• Track that updated plans and feedback points are shared timeously and that owners and stakeholders have the latest version.
• Collaborate with GMs, Creative, Sales, and Reservations to develop unique special offerings
• Support Sales in shaping creative and engaging specials, packages, promotions and voucher offers
• Use guest feedback and performance insights to refine offers where appropriate
• Confirm that PR & Marketing shares approved specials and packages with staff and external consultants
• Follow up that drafted content for specials and packages is supplied by the Marketing department to the design team timeously
• Confirm PR distribution of promotional material to relevant channels
• Attend regular marketing meetings to support planning of upcoming initiatives
• Participate in discussions and track agreed actions to completion

Requirements

• Grade 12 National Diploma (NQF Level 6) or Bachelor’s Degree
• At least 5 years in administrative, operational support, or related roles, with experience in project support, asset / procurement management, in the Hospitality industry
• Excellent written and verbal skills, often required in English
• Proactive approach to operational challenges and resolving queries.
• Ability to work independently and collaboratively in diverse teams.
• Ability to work under pressure and in fast-paced, high-demand environments.

Qualifications

• Completed Grade 12 National Diploma (NQF Level 6) or Bachelor’s Degree

How to Apply

Note: I have kept all the original requirements and responsibilities intact, as per your instructions.