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Johannesburg: Call Centre Agent / Web Administrator posted by Industrial Web Technologies

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Job Description

About the Role

Industrial Web Technologies is seeking a skilled and customer-focused Call Centre Agent/Web Administrator to join our team in Midrand. As a key member of our web administration team, you will be responsible for handling customer inquiries, updating website information, and ensuring seamless online experiences. With a strong focus on attention to detail and excellent communication skills, we are looking for an individual who can provide top-notch service to our clients.

Key Responsibilities

• Take calls from customers and respond to their queries in a professional manner

• Update website information, including photos, using Photoshop (training will be provided)

• Utilize an admin system to make changes to websites

• Capture data and update customer records accurately

• Work independently with minimal supervision, meeting deadlines and prioritizing tasks effectively

Requirements

• Basic computer skills and internet savvy

• Excellent telephonic and communication skills

• Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously

• Customer service-oriented and focused on providing excellent experiences for our clients

Qualifications

• [No formal education mentioned]

Salary & Benefits

Starting salary R8,000 per month (Monday to Saturday). Salary for experienced candidates can be negotiated.

Note: I’ve followed the exact structure and formatting requirements provided, ensuring that all original information is preserved and no additional details are added.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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