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Johannesburg: Customer Service Representative posted by Staff Solutions

Job Description

Role Overview
We are seeking an experienced and customer-focused Customer Service Representative / Breakdown Coordinator to manage customer interactions, commercial vehicle breakdowns, and service-related enquiries. This role is essential in ensuring fast, effective resolutions by coordinating with customers, dealers, workshops, and service providers.
The ideal candidate will have strong technical knowledge of commercial vehicles, transport operations, and workshop processes, with the ability to manage high volumes of calls, emails, and WhatsApp communications in a fast-paced environment. Bilingual candidates (English and an additional language) are preferred.

Key Responsibilities

  • Manage high volumes of customer calls, emails, WhatsApp messages, breakdowns, and service requests.
  • Provide professional support and guidance on commercial vehicle breakdowns, maintenance, and aftersales matters.
  • Log, monitor, and follow up on cases using the Breakdown Management System.
  • Coordinate effectively between customers, dealers, workshops, field staff, and service teams to ensure timely resolutions.
  • Maintain clear communication and manage customer expectations throughout the repair process.
  • Ensure urgent transport-related breakdowns are resolved within targeted turnaround times (4–6 hours where possible).
  • Maintain accurate records of customer interactions, service updates, and call logs.
  • Collaborate with controllers, service managers, regional managers, and workshop teams.
  • Support call centre management when required.
  • Participate in shift work, including nights, weekends, and public holidays.
  • Follow company communication, safety, escalation, and quality assurance procedures.
  • Monitor CSI feedback and continuously improve customer service delivery.

Minimum Requirements

  • Matric.
  • Valid Code 8 Driver’s Licence.
  • Minimum 5 years’ experience in a call centre, customer service, breakdown coordination, or service advisor role.
  • Experience within the transport, automotive, commercial vehicle, or fleet support industry.
  • Own reliable transport.
  • Strong understanding of breakdown coordination, workshop operations, and aftersales processes.
  • Proven ability to manage high call volumes and perform effectively under pressure.
  • Proficient in CRM systems, Microsoft Office, and document management systems.

Key Competencies

  • Excellent communication, negotiation, and problem-solving skills.
  • Strong customer service orientation with empathy and resilience.
  • Exceptional organisational, multitasking, and time-management abilities.
  • Team player with flexibility to work shifts, including nights, weekends, and public holidays.
  • Ability to remain calm and effective in a high-pressure environment.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Sales Jobs in Gauteng

The automotive sales industry in Gauteng, South Africa is typically a dynamic and competitive field, with many companies looking to hire talented professionals to drive their sales performance. Generally speaking, the job market for automotive sales positions in the province has been steady over the past few years, with some fluctuations due to economic trends. However, common industries such as financial services sector and technology industry often require skilled automotive sales professionals.

Typically, salaries for automotive sales positions in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary ranges for entry-level automotive sales roles typically start around R15 000 to R25 000 per annum, while more senior or specialized roles may command salaries ranging from R40 000 to R80 000 per annum or more. However, these are general estimates, and actual salaries can vary significantly depending on individual circumstances.

Common skills for successful automotive sales professionals in Gauteng include strong communication and interpersonal skills, the ability to build rapport with customers, and a solid understanding of the products and services offered by dealerships. Other essential skills often include sales and negotiation techniques, product knowledge, and technical aptitude (e.g., familiarity with vehicle systems). Additionally, many employers value candidates with excellent problem-solving skills, adaptability, and a customer-focused mindset.

The automotive industry in Gauteng commonly employs sales professionals across various sectors, including but not limited to the financial services sector, technology industry, manufacturing sector, and more. These roles often involve interacting with customers, understanding their needs, and presenting solutions that meet those needs.

Career development opportunities for automotive sales professionals in Gauteng are varied and abundant. Many employers offer training programs, mentorship schemes, and performance-based promotions to help employees advance their careers. Additionally, specialized skills such as franchise management or automotive product knowledge can open doors to senior leadership roles or entrepreneurial ventures. With experience and hard work, talented automotive sales professionals can build a fulfilling and lucrative career in this dynamic industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

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