Johannesburg: Debtors Team Leader

Our client is seeking a Debtors Team Leader to manage and develop a high-performing collections team while driving effective credit control strategies and reducing aged debt. This is a fantastic opportunity for a results-driven leader who thrives in a fast-paced environment and is passionate about improving processes, strengthening stakeholder relationships, and delivering measurable outcomes. Key Responsibilities: Team Leadership & Performance Management: Plan, coordinate, and direct daily credit control and collections activities. Allocate workloads and set clear priorities to ensure that individual and team targets are met or exceeded. Monitor team performance through quality control checks and ongoing reviews of collection activities. Conduct performance appraisals, development reviews, and succession planning. Support, coach, and develop team members to enhance capability and accountability. Manage leave schedules to ensure operational continuity. Collections & Debtors Management: Analyse aged debtors and implement proactive strategies to reduce delinquency. Ensure prompt follow-up on overdue accounts and continued late payments. Approve debtor refunds within delegated authority levels. Oversee the preparation and consolidation of debtor tracking reports. Ensure that all potential bad debt accounts are handed over in line with policy and legal requirements. Attend collections meetings to ensure adherence to SOPs and compliance standards. Reporting & Controls: Prepare and review consolidated debtors trackers and anomaly reports. Conduct quality control checks on calls, case management systems, and closed queries. Ensure that monthly collection campaigns are deployed effectively. Monitor and improve reporting accuracy to support finance and management decision-making. Stakeholder & Relationship Management: Build strong, sustainable relationships with internal departments and external account payers. Handle escalated complaints and provide appropriate solutions. Liaise with legal or pre-legal teams on escalated matters. Ensure that all queries are resolved in line with collection policies and procedures. Maintain clear and effective communication to ensure accurate account positions at all times. Job Experience and Skills Required: Completed Matric. Credit Management Certificate is advantageous. Proven experience in accounts receivable / credit control, with at least 23 years in a supervisory or team leadership role. Strong knowledge of collections processes, aged debt management, and credit control best practices. Excellent analytical and reporting skills. Apply now!