Job Description
The Head of Operations will spearhead the national network of company-owned service centres.
Reporting to the EXCO, you will be the primary architect of operational excellence for the group. This is a “heavy-lifting” leadership role where you will balance strategic capacity planning with the day-to-day grit of running a high-volume, multi-site retail and technical environment. You aren’t just managing shops; you are optimizing a national engine to ensure profitability and a “best-in-class” customer journey.
Key Performance Areas
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National Operational Strategy: Develop and execute the roadmap for all company-owned fitment centres to ensure sustainable, profitable growth.
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Commercial P&L Ownership: Drive revenue through intelligent conversion strategies, productivity metrics, and value-added services (VAPS).
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Strategic Capacity Planning: Optimize the national footprint, ensuring the right geographic presence and resource allocation to meet fluctuating market demand.
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Transformational Leadership: Manage and mentor a team of Regional Managers, fostering a culture of high accountability, precision, and performance.
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Efficiency & Quality: Drastically reduce rework and service failures through disciplined SOP implementation and data-driven root cause analysis.
The Ideal Candidate
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The Experience: 810 years of senior operational leadership within a fast-paced, high-volume service environment (FMCG, Logistics, or Multi-site Retail).
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The Mindset: You are a data-driven decision-maker who understands that “operations” is a science. You are equally comfortable in a boardroom as you are on a fitment centre floor.
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The Skills: Strong financial acumen with deep experience in P&L management, workforce optimization, and continuous improvement (Lean/Six Sigma mentalities are a plus).
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The Qualification: A Bachelors Degree in Commerce, Operations, or a related Business discipline is essential.
Why This Role?
This is an opportunity to take ownership of a massive national footprint within a business that is currently innovating its service delivery model. If you have a track record of turning complex operational challenges into streamlined, profitable successes, this is your next career move.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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