Job Description
About the Role
We are seeking a highly skilled and experienced IT Software Solutions Client Account Service Manager to join our team in Johannesburg. As a key member of our External Client Services/Account Management team, you will be responsible for delivering exceptional service to our clients in the Lending/Loans industry. You will work closely with internal teams to provide software solutions that meet the needs of our external clients.
Key Responsibilities
- Manage and participate in Operational Meetings and reporting
- Direct support to developers to clarify client requirements
- Manage all External Company’s project scope changes
- Work with External clients/Companies internal IT and service providers according to required processes and system solutions
- First line system support to clients
- Identify and implement opportunities to improve service quality, accuracy, compliance and productivity
- Develop skills to enhance personal effectiveness and efficiency
Requirements
- Matric certificate
- IT Software qualifications or other relative certificates in IT software development
- 3-5 years working experience as an IT Software External Client Services/Account Manager or similar for IT Software Solutions for External Companies
- Experience working with internal IT Software development team to provide IT DevOps Software Solutions
- Experience in Agile Scrum and Project Administration in External Client Services
- Driver’s License and own Transport
Qualifications
None mentioned.
Salary & Benefits
- Monthly Salary: R35 000 maximum CTC per Month (dependent on years of relevant working experience gained regarding this Vacancy only as well as current Salary earned)
- Pension Fund deduction: between 4% – 11% of monthly salary will be deducted from monthly salary, mandatory for all employees.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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