Job Description
Marketing Assistant (Qualified Debt Counsellor) Job Description Overview
We are seeking a motivated Marketing Assistant who is also a Qualified Debt Counsellor to support our financial services and debt-relief business. This hybrid role combines marketing coordination with professional debt counselling expertise, ensuring our brand reaches the right customers while maintaining compliance with NCR regulations.
Key Responsibilities Marketing & Lead Generation
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Assist in planning and executing marketing campaigns across digital and traditional platforms.
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Manage social media pages, content calendars, and customer engagement.
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Develop marketing materials, brochures, email newsletters, and promotions.
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Coordinate community outreach, roadshows, and brand awareness events.
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Assist with market research, competitor analysis, and reporting.
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Help optimize lead-generation funnels and follow up on warm leads.
Debt Counselling Duties
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Conduct initial affordability assessments and financial evaluations.
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Provide clients with professional advice on debt counselling processes.
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Prepare and submit debt review applications in accordance with NCR guidelines.
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Communicate with credit providers, attorneys, and payment distribution agencies.
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Follow up on client documentation, proposals, and negotiations.
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Ensure compliance with all debt counselling regulations and ethical standards.
Client Relationship Management
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Respond to customer inquiries in a professional and supportive manner.
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Maintain client records and assist with administrative tasks.
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Educate clients about financial literacy, budgeting, and long-term money management.
Qualifications & Requirements
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Registered and qualified Debt Counsellor with the NCR (valid DC number required).
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Certificate in Marketing, Business Administration, or related field (advantageous).
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Strong understanding of debt counselling laws and procedures.
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Experience in customer service, telesales, or marketing roles.
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Proficiency in MS Office and basic digital marketing tools.
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Excellent communication, interpersonal, and problem-solving skills.
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Ability to work independently and meet deadlines.
Competencies
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Professional and ethical conduct.
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Strong organisational skills.
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High attention to detail.
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Ability to handle sensitive financial information.
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Positive, helpful attitude with a client-centric approach
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